Senior Manager of Quality Programs
Ninjakitchen, Newton, MA, United States
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
The Senior Manager of Quality Programs is responsible for designing, leading, and scaling quality programs across the product lifecycle—from design and supplier onboarding through manufacturing, market release, and post-market surveillance. This role partners closely with R&D, Regulatory, and Commercial teams to ensure quality is embedded into processes, not inspected in after the fact. This leader will manage complex, cross-functional programs, translate quality strategy into execution, and drive measurable improvements in product performance, compliance, and consumer satisfaction.
Key Responsibilities
Own and lead enterprise-wide quality programs (e.g., risk management, CAPA, supplier quality, audits, and continuous improvement initiatives).
Translate quality strategy into scalable programs, tools, and governance models.
Establish clear KPIs, dashboards, and reporting to monitor program effectiveness and drive accountability.
Partner with R&D, Operations, Supply Chain, Regulatory, and Customer Experience teams to embed quality requirements throughout the product lifecycle.
Influence senior stakeholders to align on quality priorities, trade-offs, and risk mitigation strategies.
Act as a key quality voice in product development, change management, and escalation forums.
Support and oversee supplier quality programs, including qualification, performance monitoring, audits, and issue resolution.
Drive root cause analysis and systemic corrective actions for internal and external quality issues.
Ensure manufacturing processes meet internal standards, regulatory requirements, and consumer expectations.
Ensure alignment with applicable quality standards and regulations (ISO, FDA, regional compliance as applicable).
Lead quality risk assessments and ensure proactive mitigation strategies are in place.
Support internal and external audits and ensure timely, effective follow-up actions.
Lead, mentor, and develop quality program managers or cross-functional team members.
Build quality capability across the organization through training, standard work, and best-practice sharing.
Foster a culture of ownership, continuous improvement, and consumer-first thinking.
Qualifications
Required
Bachelor’s degree in Engineering, Quality, Operations, or a related field.
8–12+ years of experience in quality, operations, or program management within consumer goods, manufacturing, or a regulated product environment.
Proven experience leading complex, cross-functional quality programs.
Strong knowledge of quality management systems, CAPA, risk management, and continuous improvement methodologies.
Excellent stakeholder management, communication, and influence skills.
Preferred
Master’s degree or MBA.
Quality certifications (e.g., ASQ, Six Sigma Black Belt, Lead Auditor).
Experience working with global suppliers and manufacturing partners.
Demonstrated success driving cultural change around quality.
Key Competencies
Strategic thinker with strong execution discipline
Data-driven problem solver
Comfortable operating in ambiguity and fast-paced environments
Strong business judgment and consumer mindset
Collaborative, credible, and confident leader
What Success Looks Like
Quality programs are scalable, measurable, and consistently executed across the organization.
Product quality issues are identified earlier and resolved faster with fewer consumer impacts.
Cross-functional teams view Quality as a strategic partner, not a gatekeeper.
Continuous improvement is embedded into daily ways of working.
Salary and Benefits
The annual salary range for this position is displayed below. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range: $112,500 — $172,500 USD
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products—we’ll disrupt entire markets.
Learn more about us: Life At SharkNinja, Outrageously Extraordinary
Diversity, Equity & Inclusion
Diversity, Equity, and Inclusion are vital to our global success. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
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SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
The Senior Manager of Quality Programs is responsible for designing, leading, and scaling quality programs across the product lifecycle—from design and supplier onboarding through manufacturing, market release, and post-market surveillance. This role partners closely with R&D, Regulatory, and Commercial teams to ensure quality is embedded into processes, not inspected in after the fact. This leader will manage complex, cross-functional programs, translate quality strategy into execution, and drive measurable improvements in product performance, compliance, and consumer satisfaction.
Key Responsibilities
Own and lead enterprise-wide quality programs (e.g., risk management, CAPA, supplier quality, audits, and continuous improvement initiatives).
Translate quality strategy into scalable programs, tools, and governance models.
Establish clear KPIs, dashboards, and reporting to monitor program effectiveness and drive accountability.
Partner with R&D, Operations, Supply Chain, Regulatory, and Customer Experience teams to embed quality requirements throughout the product lifecycle.
Influence senior stakeholders to align on quality priorities, trade-offs, and risk mitigation strategies.
Act as a key quality voice in product development, change management, and escalation forums.
Support and oversee supplier quality programs, including qualification, performance monitoring, audits, and issue resolution.
Drive root cause analysis and systemic corrective actions for internal and external quality issues.
Ensure manufacturing processes meet internal standards, regulatory requirements, and consumer expectations.
Ensure alignment with applicable quality standards and regulations (ISO, FDA, regional compliance as applicable).
Lead quality risk assessments and ensure proactive mitigation strategies are in place.
Support internal and external audits and ensure timely, effective follow-up actions.
Lead, mentor, and develop quality program managers or cross-functional team members.
Build quality capability across the organization through training, standard work, and best-practice sharing.
Foster a culture of ownership, continuous improvement, and consumer-first thinking.
Qualifications
Required
Bachelor’s degree in Engineering, Quality, Operations, or a related field.
8–12+ years of experience in quality, operations, or program management within consumer goods, manufacturing, or a regulated product environment.
Proven experience leading complex, cross-functional quality programs.
Strong knowledge of quality management systems, CAPA, risk management, and continuous improvement methodologies.
Excellent stakeholder management, communication, and influence skills.
Preferred
Master’s degree or MBA.
Quality certifications (e.g., ASQ, Six Sigma Black Belt, Lead Auditor).
Experience working with global suppliers and manufacturing partners.
Demonstrated success driving cultural change around quality.
Key Competencies
Strategic thinker with strong execution discipline
Data-driven problem solver
Comfortable operating in ambiguity and fast-paced environments
Strong business judgment and consumer mindset
Collaborative, credible, and confident leader
What Success Looks Like
Quality programs are scalable, measurable, and consistently executed across the organization.
Product quality issues are identified earlier and resolved faster with fewer consumer impacts.
Cross-functional teams view Quality as a strategic partner, not a gatekeeper.
Continuous improvement is embedded into daily ways of working.
Salary and Benefits
The annual salary range for this position is displayed below. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range: $112,500 — $172,500 USD
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products—we’ll disrupt entire markets.
Learn more about us: Life At SharkNinja, Outrageously Extraordinary
Diversity, Equity & Inclusion
Diversity, Equity, and Inclusion are vital to our global success. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
#J-18808-Ljbffr