Revenue Cycle Content Specialist
Med-Metrix, LLC, Parsippany, NJ, United States
Job Purpose
The Revenue Cycle Content Specialist will work closely with both Med-Metrix internal staff and external customers to assess, document, design and deploy implementation processes across revenue cycle services. Strong candidates will be able to support the project manager and operations team in creating standard operating procedures and implementation playbooks to support new client implementations and documentation of existing internal processes. Candidates should be able to lead client discovery sessions, influence cross-functional teams and should hold a thorough understanding of revenue cycle processes across billing, follow-up, denials, cash posting and customer service in the Professional Revenue Cycle environment.
Duties and Responsibilities
Leads client discovery sessions to document existing revenue cycle processes and collaborates with operational leaders to develop detailed standard operating procedures
Support new client implementations by documenting existing client processes for all areas of revenue cycle and translating documentation into implementation playbooks for hand-off to operations at go‑live
Provide support to internal operations on strategic initiatives in documenting process optimizations.
Works with stakeholders and project team to prioritize collected requirements
Escalate and communicate priorities, successes, and project risks to Project Management, Leadership and client counterparts
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
2+ years Operational or Implementation Experience in Healthcare Revenue Cycle preferred
Experience with Patient Accounting and/or Patient Access provider settings preferred
Experience working in an implementation or operational setting, preferably in a professional billing revenue cycle setting.
Proficiency in Microsoft Office Suite, specifically Word, Excel and Visio
Work cooperatively and effectively with others, resolve problems, and make decisions that enhance organizational effectiveness
Strong business writing skills with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
Ability to work well individually and in a rapidly changing environment
Energetic with strong desire to learn
Experience working in a team-oriented, collaborative environment
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Working Conditions
Ability to work a flexible schedule and outside of normal business hours as needed
Must possess a smart‑phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
Work Environment: The noise level in the work environment is usually minimal.
Med‑Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non‑merit based factors, or any other characteristic protected by federal, state or local law.
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The Revenue Cycle Content Specialist will work closely with both Med-Metrix internal staff and external customers to assess, document, design and deploy implementation processes across revenue cycle services. Strong candidates will be able to support the project manager and operations team in creating standard operating procedures and implementation playbooks to support new client implementations and documentation of existing internal processes. Candidates should be able to lead client discovery sessions, influence cross-functional teams and should hold a thorough understanding of revenue cycle processes across billing, follow-up, denials, cash posting and customer service in the Professional Revenue Cycle environment.
Duties and Responsibilities
Leads client discovery sessions to document existing revenue cycle processes and collaborates with operational leaders to develop detailed standard operating procedures
Support new client implementations by documenting existing client processes for all areas of revenue cycle and translating documentation into implementation playbooks for hand-off to operations at go‑live
Provide support to internal operations on strategic initiatives in documenting process optimizations.
Works with stakeholders and project team to prioritize collected requirements
Escalate and communicate priorities, successes, and project risks to Project Management, Leadership and client counterparts
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
2+ years Operational or Implementation Experience in Healthcare Revenue Cycle preferred
Experience with Patient Accounting and/or Patient Access provider settings preferred
Experience working in an implementation or operational setting, preferably in a professional billing revenue cycle setting.
Proficiency in Microsoft Office Suite, specifically Word, Excel and Visio
Work cooperatively and effectively with others, resolve problems, and make decisions that enhance organizational effectiveness
Strong business writing skills with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
Ability to work well individually and in a rapidly changing environment
Energetic with strong desire to learn
Experience working in a team-oriented, collaborative environment
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Working Conditions
Ability to work a flexible schedule and outside of normal business hours as needed
Must possess a smart‑phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
Work Environment: The noise level in the work environment is usually minimal.
Med‑Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non‑merit based factors, or any other characteristic protected by federal, state or local law.
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