Junior Analyst, User Services Desk (Overnight)
LH Services Corp, Nashville, TN, United States
Our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center in Franklin, TN.
Who WeAre: Founded in 1960, Loews Hotels &Co. operatesiconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you’ll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status that makes you, youisa daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts,perksand more
WhatWe’reLooking For:
The User Services Desk, Junior Analystprovides first leveltechnicalassistanceto team members by responding to inquiries, incidents, and service requests across multiple communication channels. The role performs initial diagnostics, resolvesissues,when possible, escalates as needed, and ensures a positive end-to-endcustomer experience through clear communication andaccuratedocumentation. TheAnalystalso manages user access, supports core IT processes, and continuously expands knowledge of hotel systems and technology.
Who YouAre:
Demonstrates strong business acumen with clear, effectivewrittenand verbal communication skills.
Works collaboratively and professionally with clients, IT leadership, technical staff, and external vendors.
Applies strong analytical abilities to troubleshoot issues, interpret information, and make informed decisions.
Exercises sound judgment and professionalism when resolving problems and supporting diverse stakeholders.
What YouWillDo:
Respond to team member inquiries and incidents promptly and professionally across all communication channels.
Perform initial diagnostics, document tickets, and gather required information for resolution or escalation.
Provide an excellent end-to-endcustomer experience,maintainingclear communication and follow-up.
Escalate issues to senior staff when solutions are unclear after completing required troubleshooting.
Identifyorassistinidentifyingroot causes and contribute to long-termproblem resolution.
Document solutions and update internal and end-userknowledgebases.
Support centralized knowledge resources to improve Service Desk efficiency and incident recovery.
Utilize the Problem Management Database andparticipatein reviews with senior team members.
Provisionuser roles, rights, and access in Active Directory and business applications.
Maintain and expand knowledge of hotel systems to increasefirst contactresolution.
Work assigned schedules,maintainregular attendance, and support IT operations as business needsevolve.
Your Experience Includes:
Prior experience in customer service or technical support.
Handson experience with Windows operating systems, desktophardware, andsoftware installation and configuration.
Strong analytical ability and sound judgment.
Excellent verbal communication skills.
Understanding ofcustomer service principles and effective communication techniques.
Knowledge of Microsoft Active Directory configuration and administration preferred
Knowledge of IT operations and experience providing customer service supportpreferred.
Bachelor’s degree preferred.
Who WeAre: Founded in 1960, Loews Hotels &Co. operatesiconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you’ll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status that makes you, youisa daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts,perksand more
WhatWe’reLooking For:
The User Services Desk, Junior Analystprovides first leveltechnicalassistanceto team members by responding to inquiries, incidents, and service requests across multiple communication channels. The role performs initial diagnostics, resolvesissues,when possible, escalates as needed, and ensures a positive end-to-endcustomer experience through clear communication andaccuratedocumentation. TheAnalystalso manages user access, supports core IT processes, and continuously expands knowledge of hotel systems and technology.
Who YouAre:
Demonstrates strong business acumen with clear, effectivewrittenand verbal communication skills.
Works collaboratively and professionally with clients, IT leadership, technical staff, and external vendors.
Applies strong analytical abilities to troubleshoot issues, interpret information, and make informed decisions.
Exercises sound judgment and professionalism when resolving problems and supporting diverse stakeholders.
What YouWillDo:
Respond to team member inquiries and incidents promptly and professionally across all communication channels.
Perform initial diagnostics, document tickets, and gather required information for resolution or escalation.
Provide an excellent end-to-endcustomer experience,maintainingclear communication and follow-up.
Escalate issues to senior staff when solutions are unclear after completing required troubleshooting.
Identifyorassistinidentifyingroot causes and contribute to long-termproblem resolution.
Document solutions and update internal and end-userknowledgebases.
Support centralized knowledge resources to improve Service Desk efficiency and incident recovery.
Utilize the Problem Management Database andparticipatein reviews with senior team members.
Provisionuser roles, rights, and access in Active Directory and business applications.
Maintain and expand knowledge of hotel systems to increasefirst contactresolution.
Work assigned schedules,maintainregular attendance, and support IT operations as business needsevolve.
Your Experience Includes:
Prior experience in customer service or technical support.
Handson experience with Windows operating systems, desktophardware, andsoftware installation and configuration.
Strong analytical ability and sound judgment.
Excellent verbal communication skills.
Understanding ofcustomer service principles and effective communication techniques.
Knowledge of Microsoft Active Directory configuration and administration preferred
Knowledge of IT operations and experience providing customer service supportpreferred.
Bachelor’s degree preferred.