Student Services Manager - Veterans Services

Student Services Manager - Veterans Services

Job ID:

322700
Location:

Chandler-Gilbert Comm College
Full/Part Time:

Full Time
Regular/Temporary:

Regular

Hiring Salary Range

$68,850.00 - $89,505.00/annually, DOE

Grade

118

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-

creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom.

Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.

Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of

benefits and perks

available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program and Support Groups
Employee Assistance Program (EAP)

Sight-On-Site Eye Care Services

Pre-Retirement Planning Events
Qualifying Employer for

Public Service Loan Forgiveness

(potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Veteran Service Coordinator (Student Services Manager) provides strategic leadership and oversight for all programs on two campuses and services supporting military-affiliated students, including veterans, active-duty service members, reservists, National Guard members, and dependents. Reporting to the Dean of Enrollment Services, this role manages daily operations, staff, budgets, compliance, and outreach initiatives to ensure alignment with institutional priorities and national best practices.

The Coordinator (Manager) serves as the institution's primary liaison to the U.S. Department of Veterans Affairs (VA), Department of Defense (DoD), state agencies, and community partners, while ensuring full compliance with federal and state regulations governing VA educational benefits. Responsibilities include interpreting policies, maintaining program approvals, coordinating tuition assistance, and certifying student enrollments as a School Certifying Official.

This position oversees the delivery of comprehensive, student-centered support services, including the administration of GI Bill benefits, supervision of VA Work Study student employees, and management of veteran centers and lounges. The Manager designs and implements targeted programming to support student success, such as veteran-specific New Student Orientation, sponsorship of the Student Veterans Organization, faculty and staff training, and events and workshops that promote engagement, retention, persistence, and completion.

Additionally, the Manager collaborates across campus to address student needs, mediate concerns, and foster a welcoming, inclusive, and veteran-friendly environment that supports the academic and personal success of military-connected students.

Essential Functions

30% Provide strategic leadership, direction, and oversight for all Veterans Services, ensuring alignment with institutional goals and student success priorities. Serve as the primary institutional liaison to the U.S. Department of Veterans Affairs (VA), Department of Defense (DoD), state agencies, and community partners. Ensure full compliance with federal and state regulations governing VA educational benefits, including interpretation of policies and maintenance of program approvals. Collect, analyze, and report data to evaluate program effectiveness and inform continuous improvement efforts.

25% Oversee daily operations of Veterans Services, including supervision, training, and evaluation of staff and VA Work Study student employees. Develop, manage, and monitor departmental budgets, resources, and operational plans. Develop and deliver training and resources to faculty and staff to increase awareness and support of military-connected students.

20% Ensure a student-centered, inclusive, and identity-affirming environment that supports the academic and personal success of military-connected students. Sponsor and support the Student Veterans Organization and related co-curricular programming. Manage veteran centers/lounges to ensure they provide a welcoming, inclusive, and supportive environment. Collaborate with campus departments to coordinate services, address student needs, and resolve concerns, including mediation between students and faculty when appropriate.

15% Lead outreach, recruitment, and retention initiatives to increase access, persistence, and completion among military-affiliated students. Certify student enrollments and administer VA educational benefits as a School Certifying Official, ensuring accuracy, timeliness, and compliance.

10% Continuous leadership and personal development. Attend local, state, and national conferences, webinars, and training to stay up-to-date and informed. Other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Master degree from a regionally accredited institution in education, public administration, counseling, or a related field.

2. Three (3) years of supervisor/manager responsible experience in veterans services, financial aid, enrollment services, or a related student services area, including experience with VA educational benefits and compliance.

3. Demonstrated knowledge of federal and state regulations governing VA educational benefits (e.g., GI Bill programs) and experience ensuring compliance, reporting, and program oversight.

4. Demonstrated commitment to serving military-connected students, including experience with outreach, retention initiatives, and fostering inclusive, student-centered environments.

5. One year of relevant full-time MCCCD experience during the previous two years.

**** Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply.

Special Working Conditions

Work is routinely performed in an indoor, office environment.

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: requirements

May be required to work at multiple sites or locations.

Work Schedule Varies.

May be required to work evenings, weekends, and multiple locations.

May be required to lift or carry up to 25lbs.

May be required to sit for a prolonged period of time; viewing a computer monitor.

Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials

will not

be accepted after the job posting has closed.

Missing materials or incomplete employment history

will not

be considered.

Please ensure your materials clearly provide the following information.
Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at

MCCCD is an Equal Opportunity Employer.

Posting Close Date

Apply on or before

May 11th, 2026

to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit ?Page=HRS_APP_SCHJOB_FL&Action=U322700&PostingSeq=1

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