Admissions Intake Coordinator / Behavioral Health Technician (BHT)
Zinnia Health, Exeter, RI, United States
Overview
Zinnia Health is a fast‑growing integrated healthcare company that values employees and cares for clients. We are looking for an Admissions Intake Coordinator / Behavioral Health Technician (BHT) to assist individuals in recovery from substance abuse with direct client care and oversight of the intake process.
Benefits
Competitive Pay
Career Development
Competitive Benefits & 401k
Schedule & Hours
Full‑time position: 40 hours. Wednesday through Sunday, 8:00 a.m. – 4:00 p.m.
Responsibilities
Follow company policies, procedures, and protocols.
Provide day‑to‑day supervision, support, and structure for clients in the program.
Monitor and document client behaviors, safety concerns, and engagement in services.
Assist with daily routines, transitions, and provide crisis support as needed.
Communicate client needs and observations to the clinical and nursing teams.
Answer local phone lines between intakes.
Serve as the initial point of contact for incoming clients during regular hours, providing a welcoming and professional introduction to the program.
Conduct intake assessments and complete all required documentation and consents.
Coordinate with nursing, admissions, and clinical teams to ensure efficient client onboarding.
Audit intake charts for completeness, accuracy, and compliance with policy.
Provide feedback and follow‑up with BHTs regarding missing or incomplete documentation.
Track trends in charting errors and collaborate with leadership to improve training and processes.
Assist in maintaining high standards of documentation and regulatory compliance across the intake process.
Support after‑hours staff by reviewing documentation the next business day to ensure continuity.
Expectations & Competencies
Dependability – complete assigned tasks in a timely manner with little supervision.
Attendance and punctuality – arrive on time and notify supervisor of lateness or absence.
Job skills and knowledge – complete all chart‑related documents and correspondence for assigned clients promptly.
Quality of work – focus on accuracy and thoroughness; use time productively.
Attitude – demonstrate a cooperative, positive, and enthusiastic attitude toward colleagues, clients, and visitors.
Confidentiality – adhere to confidentiality laws and procedures.
Communication skills – effective written and oral communication, proper telephone etiquette, and respectful interaction with clients and visitors.
Professional conduct – consistent with the agency’s code of ethics and conduct.
Flexibility/handling emergencies – respond calmly and professionally to changing situations or crises.
Medication observation – understand and carry out the medication observation procedure.
Quality management – improve quality and accuracy in EMR documentation, infection control, and waived testing.
Documentation skills – navigate the EMR and document at required intervals.
Time management – prioritize and plan duties effectively.
Safety and security – observe safety procedures and use equipment properly.
Transportation – safely transport clients to appointments when needed.
Requirements
High school diploma or GED required; college education preferred.
Must pass mandatory pre‑employment screenings, checks, and tests.
CPR and First Aid certifications.
Knowledge of counseling and treatment procedures for alcohol and drug addiction.
Knowledge of regulations concerning alcoholism and drug addiction treatment.
Environmental / Physical Requirements
Frequent sitting, standing, walking; occasional lifting of up to 25 pounds.
Exposure to clients infected with Hepatitis B, HIV, TB, or other infectious diseases.
EEO Statement
We are an equal opportunity employer.
#J-18808-Ljbffr
Zinnia Health is a fast‑growing integrated healthcare company that values employees and cares for clients. We are looking for an Admissions Intake Coordinator / Behavioral Health Technician (BHT) to assist individuals in recovery from substance abuse with direct client care and oversight of the intake process.
Benefits
Competitive Pay
Career Development
Competitive Benefits & 401k
Schedule & Hours
Full‑time position: 40 hours. Wednesday through Sunday, 8:00 a.m. – 4:00 p.m.
Responsibilities
Follow company policies, procedures, and protocols.
Provide day‑to‑day supervision, support, and structure for clients in the program.
Monitor and document client behaviors, safety concerns, and engagement in services.
Assist with daily routines, transitions, and provide crisis support as needed.
Communicate client needs and observations to the clinical and nursing teams.
Answer local phone lines between intakes.
Serve as the initial point of contact for incoming clients during regular hours, providing a welcoming and professional introduction to the program.
Conduct intake assessments and complete all required documentation and consents.
Coordinate with nursing, admissions, and clinical teams to ensure efficient client onboarding.
Audit intake charts for completeness, accuracy, and compliance with policy.
Provide feedback and follow‑up with BHTs regarding missing or incomplete documentation.
Track trends in charting errors and collaborate with leadership to improve training and processes.
Assist in maintaining high standards of documentation and regulatory compliance across the intake process.
Support after‑hours staff by reviewing documentation the next business day to ensure continuity.
Expectations & Competencies
Dependability – complete assigned tasks in a timely manner with little supervision.
Attendance and punctuality – arrive on time and notify supervisor of lateness or absence.
Job skills and knowledge – complete all chart‑related documents and correspondence for assigned clients promptly.
Quality of work – focus on accuracy and thoroughness; use time productively.
Attitude – demonstrate a cooperative, positive, and enthusiastic attitude toward colleagues, clients, and visitors.
Confidentiality – adhere to confidentiality laws and procedures.
Communication skills – effective written and oral communication, proper telephone etiquette, and respectful interaction with clients and visitors.
Professional conduct – consistent with the agency’s code of ethics and conduct.
Flexibility/handling emergencies – respond calmly and professionally to changing situations or crises.
Medication observation – understand and carry out the medication observation procedure.
Quality management – improve quality and accuracy in EMR documentation, infection control, and waived testing.
Documentation skills – navigate the EMR and document at required intervals.
Time management – prioritize and plan duties effectively.
Safety and security – observe safety procedures and use equipment properly.
Transportation – safely transport clients to appointments when needed.
Requirements
High school diploma or GED required; college education preferred.
Must pass mandatory pre‑employment screenings, checks, and tests.
CPR and First Aid certifications.
Knowledge of counseling and treatment procedures for alcohol and drug addiction.
Knowledge of regulations concerning alcoholism and drug addiction treatment.
Environmental / Physical Requirements
Frequent sitting, standing, walking; occasional lifting of up to 25 pounds.
Exposure to clients infected with Hepatitis B, HIV, TB, or other infectious diseases.
EEO Statement
We are an equal opportunity employer.
#J-18808-Ljbffr