Sr. It Support Specialist
TEKsystems, New York, NY, United States
Job Summary
We are looking for a reliable and customer-focused IT Support Technician to provide exceptional desktop support for PC and Mac users at our client’s headquarters. This role requires technical expertise and a commitment to delivering outstanding service and building trust with end‑users.
Key Responsibilities
Deliver friendly, professional, and responsive support for all PCs, Macs, and mobile devices (iPhones, iPads, Android).
Perform basic network troubleshooting and printer support.
Assist with laptop replacements, including data migration, application setup, and user configuration.
Troubleshoot and resolve hardware, software, and connectivity issues promptly.
Provide clear communication and user training when needed to ensure a positive experience.
Maintain compliance with company security standards and document processes accurately.
Collaborate effectively with IT teams to ensure smooth deployments and minimal disruption to users.
Required Qualifications
Minimum 5 years of IT support experience, including desktop support for PC and Mac.
Strong knowledge of Windows operating systems (especially Windows 11) and Microsoft products.
Hands‑on experience with laptop setup, imaging, and data migration.
Excellent customer service and communication skills, with the ability to explain technical issues in simple terms.
Proven reliability and the ability to work independently as well as in a team environment.
Preferred Qualifications
CompTIA A+ or similar certifications.
Experience with enterprise‑level deployments and IT asset management.
Familiarity with ticketing systems and AV support.
Work Environment & Conditions
On‑site support at Corporate Headquarters.
Ability to lift and move laptops and accessories as needed.
Must be onsite; this is not a remote position.
Pay and Benefits
Pay range: $30.00 – $35.00 per hour.
Benefits may include: Medical, dental & vision; Critical Illness, Accident and Hospital; 401(k) Retirement Plan; Life Insurance; Short and long‑term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline
This position is anticipated to close on Apr 29, 2026.
Equal Employment Opportunity
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
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We are looking for a reliable and customer-focused IT Support Technician to provide exceptional desktop support for PC and Mac users at our client’s headquarters. This role requires technical expertise and a commitment to delivering outstanding service and building trust with end‑users.
Key Responsibilities
Deliver friendly, professional, and responsive support for all PCs, Macs, and mobile devices (iPhones, iPads, Android).
Perform basic network troubleshooting and printer support.
Assist with laptop replacements, including data migration, application setup, and user configuration.
Troubleshoot and resolve hardware, software, and connectivity issues promptly.
Provide clear communication and user training when needed to ensure a positive experience.
Maintain compliance with company security standards and document processes accurately.
Collaborate effectively with IT teams to ensure smooth deployments and minimal disruption to users.
Required Qualifications
Minimum 5 years of IT support experience, including desktop support for PC and Mac.
Strong knowledge of Windows operating systems (especially Windows 11) and Microsoft products.
Hands‑on experience with laptop setup, imaging, and data migration.
Excellent customer service and communication skills, with the ability to explain technical issues in simple terms.
Proven reliability and the ability to work independently as well as in a team environment.
Preferred Qualifications
CompTIA A+ or similar certifications.
Experience with enterprise‑level deployments and IT asset management.
Familiarity with ticketing systems and AV support.
Work Environment & Conditions
On‑site support at Corporate Headquarters.
Ability to lift and move laptops and accessories as needed.
Must be onsite; this is not a remote position.
Pay and Benefits
Pay range: $30.00 – $35.00 per hour.
Benefits may include: Medical, dental & vision; Critical Illness, Accident and Hospital; 401(k) Retirement Plan; Life Insurance; Short and long‑term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline
This position is anticipated to close on Apr 29, 2026.
Equal Employment Opportunity
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#J-18808-Ljbffr