Call Center Representative (Mid Day Shift)
TEKsystems, Boston, MA, United States
Job Overview
Customer Service Reps will handle high-volume calls from patients of doctors for their clinics, which include hospitals and smaller health clinics. The primary duties are to determine who is on call at a client, pull up contact information in the database, and triage the call to the appropriate contact. Key performance indicator: 85% of calls within 30 seconds.
Shift Details
We operate a 24/7 call center without set shifts. The first shift requires a total of 10 hours of availability each week scheduled within a window that allows work anytime between 7 am and 6 pm. Employees are not required to work the entire 7 am–6 pm block; instead, they must be available during that period. Schedules are created 3–4 weeks in advance.
All shifts require working every Saturday or Sunday. Specifics: a temporary-to-hire role for the first shift will require work on every Sunday, with a Saturday and another weekday off (which may not be consecutive). After training, the first shift is an 8‑hour block between 10 am and 8 pm, with a mandatory Sunday shift. Training lasts from 10:30 am – 6:30/7 pm for all shifts. Attendance is mandatory during the 2–3 week training period; missing training results in dropping from the class.
Key Qualifications
Someone who is looking to learn and is an avid learner
Competitive edge
Flexibility with schedule (10 hours of availability to be scheduled within 7 am‑6 pm window)
Positive attitude
Good tenure / near‑perfect attendance
Ability to type at least 40 WPM
Good phone presence and strong communication skills
Experience in a medical setting (hospitals, medical practices, health centers, etc.)
Call‑center experience required; familiarity with medical terminology is a plus
Reliability and self‑sufficiency
Willingness to work holidays and during inclement weather; position is deemed essential
Employment Details
Position type: Contract to hire, based out of Boston, MA.
Pay: $22.00 – $25.00 per hour.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equity and Diversity
The company is an equal‑opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Reps will handle high-volume calls from patients of doctors for their clinics, which include hospitals and smaller health clinics. The primary duties are to determine who is on call at a client, pull up contact information in the database, and triage the call to the appropriate contact. Key performance indicator: 85% of calls within 30 seconds.
Shift Details
We operate a 24/7 call center without set shifts. The first shift requires a total of 10 hours of availability each week scheduled within a window that allows work anytime between 7 am and 6 pm. Employees are not required to work the entire 7 am–6 pm block; instead, they must be available during that period. Schedules are created 3–4 weeks in advance.
All shifts require working every Saturday or Sunday. Specifics: a temporary-to-hire role for the first shift will require work on every Sunday, with a Saturday and another weekday off (which may not be consecutive). After training, the first shift is an 8‑hour block between 10 am and 8 pm, with a mandatory Sunday shift. Training lasts from 10:30 am – 6:30/7 pm for all shifts. Attendance is mandatory during the 2–3 week training period; missing training results in dropping from the class.
Key Qualifications
Someone who is looking to learn and is an avid learner
Competitive edge
Flexibility with schedule (10 hours of availability to be scheduled within 7 am‑6 pm window)
Positive attitude
Good tenure / near‑perfect attendance
Ability to type at least 40 WPM
Good phone presence and strong communication skills
Experience in a medical setting (hospitals, medical practices, health centers, etc.)
Call‑center experience required; familiarity with medical terminology is a plus
Reliability and self‑sufficiency
Willingness to work holidays and during inclement weather; position is deemed essential
Employment Details
Position type: Contract to hire, based out of Boston, MA.
Pay: $22.00 – $25.00 per hour.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equity and Diversity
The company is an equal‑opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr