Field Service Representative in Orlando
Energy Jobline ZR, Orlando, FL, United States
Air Engineers is seeking an experienced
Field Service Representative (FSR)
serving as a technical expert and trusted resource for our American Standard dealer network in central and south Florida. This role provides hands‑on technical support, leads structured training programs, and supports service excellence initiatives that improve dealer capability and customer satisfaction. The FSR partners closely with the Technical Services team to coordinate technical support activities, investigate product performance issues, and ensure accurate documentation and service records are maintained in accordance with company standards.
Essential Responsibilities
Provide timely technical support to dealers and technicians via phone, email, and onsite assistance.
Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network.
Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best‑practice service procedures.
Support the sales organization by assisting with key customer relationships and technical consultation.
Investigate product performance concerns and First Notice events; document findings and report quality issues as required.
Manage and support corrective action programs, concessions, and warranty‑related activities for local dealers.
Respond promptly and professionally to consumer inquiries and escalated service complaints.
Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards.
Collaborate with internal teams to continuously improve service processes and dealer support effectiveness
Qualifications
Minimum Education: High school diploma or equivalent; Associate's Degree or technical certification in HVAC, electrical, or related field.
Minimum Experience: Minimum of 5 years’ experience in HVAC or related technical field. Prior experience with Trane Technologies products or similar HVAC systems.
Skills and Competencies
Strong technical skills in diagnosing, repairing, and maintaining HVAC systems
Proficiency reading and interpreting technical manuals and schematics
Good communication and customer service skills
Proficiency with HVAC diagnostic tools and software
Basic knowledge of computer systems and Microsoft Office
Strong communication and interpersonal skills
Certifications
Must have a valid Driver’s License
EPA Universal Refrigerant Certification
Additional HVAC‑related certifications (e.g., NATE, HVAC Excellence) are beneficial
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Field Service Representative (FSR)
serving as a technical expert and trusted resource for our American Standard dealer network in central and south Florida. This role provides hands‑on technical support, leads structured training programs, and supports service excellence initiatives that improve dealer capability and customer satisfaction. The FSR partners closely with the Technical Services team to coordinate technical support activities, investigate product performance issues, and ensure accurate documentation and service records are maintained in accordance with company standards.
Essential Responsibilities
Provide timely technical support to dealers and technicians via phone, email, and onsite assistance.
Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network.
Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best‑practice service procedures.
Support the sales organization by assisting with key customer relationships and technical consultation.
Investigate product performance concerns and First Notice events; document findings and report quality issues as required.
Manage and support corrective action programs, concessions, and warranty‑related activities for local dealers.
Respond promptly and professionally to consumer inquiries and escalated service complaints.
Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards.
Collaborate with internal teams to continuously improve service processes and dealer support effectiveness
Qualifications
Minimum Education: High school diploma or equivalent; Associate's Degree or technical certification in HVAC, electrical, or related field.
Minimum Experience: Minimum of 5 years’ experience in HVAC or related technical field. Prior experience with Trane Technologies products or similar HVAC systems.
Skills and Competencies
Strong technical skills in diagnosing, repairing, and maintaining HVAC systems
Proficiency reading and interpreting technical manuals and schematics
Good communication and customer service skills
Proficiency with HVAC diagnostic tools and software
Basic knowledge of computer systems and Microsoft Office
Strong communication and interpersonal skills
Certifications
Must have a valid Driver’s License
EPA Universal Refrigerant Certification
Additional HVAC‑related certifications (e.g., NATE, HVAC Excellence) are beneficial
#J-18808-Ljbffr