Data Center Technician L3
Milestone Technologies, Inc., Minneapolis, MN, United States
Job Overview
The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to: server and network hardware installation, copper / fiber‑optic cabling, “layer 1” troubleshooting and IT asset management. Sites II Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites II will be required to join an on‑call rotation for after‑hours support. Sites II Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.
The Site III Technician will need to be conversant in common networking hardware Command Line Interfaces (CLI) such as Cisco, Arista, Dell, and Juniper. The Site III Technician will also need to be skilled in using and navigating different flavors of Linux. Sites III Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites III will be required to join an on‑call rotation for after‑hours support. Sites III Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.
Required Skills
Able to safely lift and move a minimum of 50 pounds
Able to be on feet majority of work day
Fluency in both written and spoken English
Must provide own transportation to work location(s)
Must be able to respond to any on‑call request within 1 hour
Able to update asset management data as required, using scanners
Effectively utilize ITSM / DCIM workflow management system
Be familiar with, use and troubleshoot Linux OSes
Be able to configure, troubleshoot and navigate network hardware command line interfaces
Able to manage server, switch, router, storage and other hardware lifecycle processes
Able to understand how to correctly and effectively run cabling – e.g. power, Cat6, SM/MM fiber optic and IB
Strong communication skills required to properly document tickets, send customer emails and communicate within the team
Strong proclivity towards multitasking and adaptivity
Must be punctual and reliable
Must have good organization skills
Must have good interpersonal skills for working in a team environment
Must have good time management skills, be goal oriented to deliver good quantity/quality of work
Must be willing to work as part of a team, but also on individual projects
Able to operate material handling equipment – pallet jacks and forklifts, if certified
Experience with O365 software desired
Able to learn new systems, methodologies and procedures, including different types software/ hardware
Required Experience
4 years Rack and Stack experience
OS provisioning/reprovisioning (e.g., from USB or network share)
Boot strapping network devices and configuring IP addresses on these devices
1-2 years basic Linux and scripting experience (e.g., checkout repo from GitHub, set up Linux environment, run and troubleshoot Ansible script)
CompTIA Server certification (preferred)
ITIL Foundation certification (preferred)
DNS/DHCP
Working knowledge of one or more ticketing systems, Jira preferred
Working knowledge of server hardware (HP, Dell, Supermicro servers)
Working knowledge of basic networking components and protocols (Cisco, Arista, Juniper)
Knowledgeable in data center practices (e.g. fault tolerance, redundant cabling, calculating power usage, teaming, etc.)
Strong cable management skills and experience running fiber and copper in a data center
Basic understanding of electrical, HVAC, and cable infrastructure
Excellent verbal and written communication skills
Certifications in Data Center technologies are desired. (CCNA, CCENT)
Layer 2 and layer 3 network troubleshooting
Have installed, trouble‑shot and navigated various flavors of Linux OS
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self‑expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
#J-18808-Ljbffr
The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to: server and network hardware installation, copper / fiber‑optic cabling, “layer 1” troubleshooting and IT asset management. Sites II Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites II will be required to join an on‑call rotation for after‑hours support. Sites II Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.
The Site III Technician will need to be conversant in common networking hardware Command Line Interfaces (CLI) such as Cisco, Arista, Dell, and Juniper. The Site III Technician will also need to be skilled in using and navigating different flavors of Linux. Sites III Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites III will be required to join an on‑call rotation for after‑hours support. Sites III Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.
Required Skills
Able to safely lift and move a minimum of 50 pounds
Able to be on feet majority of work day
Fluency in both written and spoken English
Must provide own transportation to work location(s)
Must be able to respond to any on‑call request within 1 hour
Able to update asset management data as required, using scanners
Effectively utilize ITSM / DCIM workflow management system
Be familiar with, use and troubleshoot Linux OSes
Be able to configure, troubleshoot and navigate network hardware command line interfaces
Able to manage server, switch, router, storage and other hardware lifecycle processes
Able to understand how to correctly and effectively run cabling – e.g. power, Cat6, SM/MM fiber optic and IB
Strong communication skills required to properly document tickets, send customer emails and communicate within the team
Strong proclivity towards multitasking and adaptivity
Must be punctual and reliable
Must have good organization skills
Must have good interpersonal skills for working in a team environment
Must have good time management skills, be goal oriented to deliver good quantity/quality of work
Must be willing to work as part of a team, but also on individual projects
Able to operate material handling equipment – pallet jacks and forklifts, if certified
Experience with O365 software desired
Able to learn new systems, methodologies and procedures, including different types software/ hardware
Required Experience
4 years Rack and Stack experience
OS provisioning/reprovisioning (e.g., from USB or network share)
Boot strapping network devices and configuring IP addresses on these devices
1-2 years basic Linux and scripting experience (e.g., checkout repo from GitHub, set up Linux environment, run and troubleshoot Ansible script)
CompTIA Server certification (preferred)
ITIL Foundation certification (preferred)
DNS/DHCP
Working knowledge of one or more ticketing systems, Jira preferred
Working knowledge of server hardware (HP, Dell, Supermicro servers)
Working knowledge of basic networking components and protocols (Cisco, Arista, Juniper)
Knowledgeable in data center practices (e.g. fault tolerance, redundant cabling, calculating power usage, teaming, etc.)
Strong cable management skills and experience running fiber and copper in a data center
Basic understanding of electrical, HVAC, and cable infrastructure
Excellent verbal and written communication skills
Certifications in Data Center technologies are desired. (CCNA, CCENT)
Layer 2 and layer 3 network troubleshooting
Have installed, trouble‑shot and navigated various flavors of Linux OS
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self‑expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
#J-18808-Ljbffr