Helpdesk Specialist
City of Pharr, TX, Pharr, TX, United States
Overview
Join the City of Pharr as a Full-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $27,000.00, you\'ll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction.
Responsibilities
Serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email.
Answer support calls and utilize management tools to resolve issues remotely, ensuring high-quality customer service at all times.
Troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach.
Perform basic network troubleshooting to maintain connectivity for computers and printers.
Qualifications
Strong foundation in technical computer, network, or software support, preferably within a Windows-based environment.
Bilingual English/Spanish preferred.
Familiarity with a call center environment and its duties.
Knowledge of computer systems and work order tracking systems.
Ability to excel in a fast-paced environment; strong problem-solving, communication, and multitasking skills.
Benefits and Compensation
Salary: $27,000 per year. Benefits include Medical, Dental, Vision, Paid Time Off, and Retirement.
Additional Information
Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.
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Join the City of Pharr as a Full-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $27,000.00, you\'ll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction.
Responsibilities
Serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email.
Answer support calls and utilize management tools to resolve issues remotely, ensuring high-quality customer service at all times.
Troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach.
Perform basic network troubleshooting to maintain connectivity for computers and printers.
Qualifications
Strong foundation in technical computer, network, or software support, preferably within a Windows-based environment.
Bilingual English/Spanish preferred.
Familiarity with a call center environment and its duties.
Knowledge of computer systems and work order tracking systems.
Ability to excel in a fast-paced environment; strong problem-solving, communication, and multitasking skills.
Benefits and Compensation
Salary: $27,000 per year. Benefits include Medical, Dental, Vision, Paid Time Off, and Retirement.
Additional Information
Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.
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