Factory Office Coordinator
Shades By Matiss, Los Angeles, CA, United States
Benefits
401(k)
Health insurance
Paid time off
Opportunity for advancement
Job Description
The Factory Office Coordinator supports daily office and production activities in a manufacturing environment. This role assists with purchasing, customer service, order entry, and basic production coordination. The position does not include supervisory responsibilities and is suitable for an organized, detail‑oriented individual looking to grow in manufacturing or operations.
Essential Duties and Responsibilities
Office Administration & Coordination
Serve as a point of contact for internal teams, customers, and vendors
Answer and route incoming phone calls and emails
Maintain accurate records, schedules, and documentation
Purchasing & Inventory Management
Assist with ordering materials and supplies from approved vendors
Create and process purchase orders in the ERP system
Monitor inventory levels and report shortages or discrepancies
Coordinate inventory counts and adjustments with warehouse and production teams
Customer Service & Order Processing
Respond to customer inquiries via phone, email, or online portal
Process order updates, cancellations, returns, and warranty requests
Help resolve basic order or product issues in a timely manner
Basic Production Planning Support
Assist the Production Planner with tracking schedules and material needs
Communicate order requirements and updates to production teams
Report inventory discrepancies or defects to the appropriate department
Qualifications
High school diploma or equivalent required
Previous experience in an office, manufacturing, or customer service role preferred
Basic computer skills; experience with ERP or order entry systems a plus
Strong organizational and communication skills
Ability to multitask and work in a fast‑paced environment
Work Environment
Factory and office setting
On‑site position
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401(k)
Health insurance
Paid time off
Opportunity for advancement
Job Description
The Factory Office Coordinator supports daily office and production activities in a manufacturing environment. This role assists with purchasing, customer service, order entry, and basic production coordination. The position does not include supervisory responsibilities and is suitable for an organized, detail‑oriented individual looking to grow in manufacturing or operations.
Essential Duties and Responsibilities
Office Administration & Coordination
Serve as a point of contact for internal teams, customers, and vendors
Answer and route incoming phone calls and emails
Maintain accurate records, schedules, and documentation
Purchasing & Inventory Management
Assist with ordering materials and supplies from approved vendors
Create and process purchase orders in the ERP system
Monitor inventory levels and report shortages or discrepancies
Coordinate inventory counts and adjustments with warehouse and production teams
Customer Service & Order Processing
Respond to customer inquiries via phone, email, or online portal
Process order updates, cancellations, returns, and warranty requests
Help resolve basic order or product issues in a timely manner
Basic Production Planning Support
Assist the Production Planner with tracking schedules and material needs
Communicate order requirements and updates to production teams
Report inventory discrepancies or defects to the appropriate department
Qualifications
High school diploma or equivalent required
Previous experience in an office, manufacturing, or customer service role preferred
Basic computer skills; experience with ERP or order entry systems a plus
Strong organizational and communication skills
Ability to multitask and work in a fast‑paced environment
Work Environment
Factory and office setting
On‑site position
#J-18808-Ljbffr