Assistant Manager
Marcus Theatres, Saint Louis, MO, United States
Starting Pay: $18.00/hr. Variable shifts; Full-time; Free movies – Amazing growth opportunities – (Ronnies 20) – (Assistant Manager)
Overview
The Assistant Manager plays a significant role in theatre operations, leading by example and delivering superior guest service in a fast‑paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates, follows operating policies and procedures, and ensures all company objectives are met while achieving financial targets. This position reports to the General Manager/Manager.
Essential Functions / Job Duties
Work and problem‑solve independently.
Learn the different theatre roles and schedule each according to business and attendance demands.
Learn and understand cash handling, pulls, server check out, and deposit preparation.
Balance drawers, reports, and safe daily; follow all open and closing procedures.
Understand daily business objectives, including staffing levels, events, specials, etc.
Help maintain internal inventory control, including daily soft counts and validations.
Train, motivate, and develop staff.
Use forecasted business levels/attendance to assist with associate schedules.
Assist with daily revision of timesheets and payroll.
Create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions for exceptional service.
Assist GM with hiring, training, and associate development.
Operate projection equipment, including projectors, servers, and sound equipment.
Understand the business model and demonstrate desired behaviors for all staff by driving sales within the facility, including MMR, loyalty registration, upselling, and suggestive selling.
Enforce corporate policies, rules & procedures, applicable federal, state, and local laws, and audit processes to maintain theatre compliance.
Answer all NPS comments and manage the theatre inbox.
Facilitate guest issues and create a positive recovery for guests.
Partner with key vendors and order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
Maintain general front‑of‑house, back‑of‑house, and kitchen line; monitor cleanliness, stock levels, safety issues, mechanical issues, and aesthetics.
Understand PCI compliance and handle safety concerns in the building.
Use computer systems, including Microsoft Word, Excel, the POS system, Vista, Cielo, and related technology; troubleshoot and resolve any issues.
Preserve confidentiality of theatre information and passwords in line with PCI regulations.
Process daily corporate office or supervisor requests via phone and email.
Coach and counsel associates and understand the procedures involved.
Understand the new hire process, necessary paperwork/documents, and orientation.
Perform any other duties assigned by the Director of Operations, District Director, General Manager, and Manager.
The above list reflects general duties necessary to describe the role and shall not be construed as the only duties that may be assigned.
Job Requirements
Minimum 18 years of age.
Supervisory experience in a high‑volume movie theatre, retail, or hospitality environment.
Strong interpersonal, verbal, and written communication skills.
Willing and motivated to learn new skills, tasks, and software systems.
Flexible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.
Ability to stay calm under pressure or during difficult situations.
Physical Requirements
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls; the employee may also need to stand, walk, and occasionally lift or move up to 50 lbs. while moving kitchen or concession items in bulk or small packages. Specific vision abilities required include close vision and the ability to adjust focus. Work is performed in a theatre, kitchen, and office environment with a noise level usually low to moderate. Wearing a face mask is required during scheduled working hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
License or Certification Required
Ability to obtain any required government and hospitality license or certificate, e.g., State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc.
Education Required
High school diploma or equivalent.
College coursework in Business Management and Marketing preferred.
Ability to obtain food handling licenses as required by local/state laws.
Marcus Theatres is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination in our hiring and employment practices in accordance with all applicable laws.
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Overview
The Assistant Manager plays a significant role in theatre operations, leading by example and delivering superior guest service in a fast‑paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates, follows operating policies and procedures, and ensures all company objectives are met while achieving financial targets. This position reports to the General Manager/Manager.
Essential Functions / Job Duties
Work and problem‑solve independently.
Learn the different theatre roles and schedule each according to business and attendance demands.
Learn and understand cash handling, pulls, server check out, and deposit preparation.
Balance drawers, reports, and safe daily; follow all open and closing procedures.
Understand daily business objectives, including staffing levels, events, specials, etc.
Help maintain internal inventory control, including daily soft counts and validations.
Train, motivate, and develop staff.
Use forecasted business levels/attendance to assist with associate schedules.
Assist with daily revision of timesheets and payroll.
Create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions for exceptional service.
Assist GM with hiring, training, and associate development.
Operate projection equipment, including projectors, servers, and sound equipment.
Understand the business model and demonstrate desired behaviors for all staff by driving sales within the facility, including MMR, loyalty registration, upselling, and suggestive selling.
Enforce corporate policies, rules & procedures, applicable federal, state, and local laws, and audit processes to maintain theatre compliance.
Answer all NPS comments and manage the theatre inbox.
Facilitate guest issues and create a positive recovery for guests.
Partner with key vendors and order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
Maintain general front‑of‑house, back‑of‑house, and kitchen line; monitor cleanliness, stock levels, safety issues, mechanical issues, and aesthetics.
Understand PCI compliance and handle safety concerns in the building.
Use computer systems, including Microsoft Word, Excel, the POS system, Vista, Cielo, and related technology; troubleshoot and resolve any issues.
Preserve confidentiality of theatre information and passwords in line with PCI regulations.
Process daily corporate office or supervisor requests via phone and email.
Coach and counsel associates and understand the procedures involved.
Understand the new hire process, necessary paperwork/documents, and orientation.
Perform any other duties assigned by the Director of Operations, District Director, General Manager, and Manager.
The above list reflects general duties necessary to describe the role and shall not be construed as the only duties that may be assigned.
Job Requirements
Minimum 18 years of age.
Supervisory experience in a high‑volume movie theatre, retail, or hospitality environment.
Strong interpersonal, verbal, and written communication skills.
Willing and motivated to learn new skills, tasks, and software systems.
Flexible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.
Ability to stay calm under pressure or during difficult situations.
Physical Requirements
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls; the employee may also need to stand, walk, and occasionally lift or move up to 50 lbs. while moving kitchen or concession items in bulk or small packages. Specific vision abilities required include close vision and the ability to adjust focus. Work is performed in a theatre, kitchen, and office environment with a noise level usually low to moderate. Wearing a face mask is required during scheduled working hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
License or Certification Required
Ability to obtain any required government and hospitality license or certificate, e.g., State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc.
Education Required
High school diploma or equivalent.
College coursework in Business Management and Marketing preferred.
Ability to obtain food handling licenses as required by local/state laws.
Marcus Theatres is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination in our hiring and employment practices in accordance with all applicable laws.
#J-18808-Ljbffr