Customer Service Intern
Justrite Manufacturing Co LLC, Wellsburg, WV, United States
Job Title
Customer Service Intern
Internship Type
2026 Summer Intern - Customer Service
Location
Mattoon, IL or Wellsburg, WV
Program Duration
June 1, 2026 - August 14, 2026 (10 weeks)
About Justrite Safety Group
Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. We design and manufacture industry-leading safety solutions used across manufacturing, laboratories, warehouses, and industrial facilities worldwide.
Our teams are united by deep safety knowledge, operational excellence, and a shared commitment to protecting people, property, and the planet.
Internship Program Overview
The Justrite Safety Group Summer Internship Program is a high-impact, project-based experience designed to develop the next generation of leaders in industrial safety manufacturing.
Interns are not observers...they are key contributors. Each intern is assigned a capstone project tied to real business priorities and works closely with experienced leaders, high‑potential mentors, and cross‑functional teams.
This program is intentionally designed to:
Deliver measurable business impact
Provide exposure to industrial manufacturing and safety solutions
Develop professional and leadership skills
Create a pipeline into future full-time and leadership development opportunities at Justrite Safety Group
Top-performing interns may be considered for full-time roles or future leadership development programs upon graduation.
Position Summary
The Customer Service Intern will support the team through a structured capstone project aligned to key business needs. This role offers hands‑on experience in an industrial safety manufacturing environment, exposure to real-world challenges, and the opportunity to present findings and recommendations to senior leadership.
Key Responsibilities
Responsibilities will vary by function but may include:
Support inbound customer service inquiries via phone, email, and chat with professionalism and speed
Learn the company's product and service offerings to confidently assist customers with recommendations
Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages
Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep
Maintain accurate customer records in CRM systems (notes, contact info, order history, follow‑ups)
Track customer issues, escalations, and resolution timelines to improve response consistency
Assist with order entry, order tracking, returns, and basic account troubleshooting
Analyze customer feedback and complaints to identify trends and recommend service improvements
Support customer retention initiatives such as follow‑up outreach and satisfaction check‑ins
Participate in team meetings, training sessions, and professional development events
Participate in Intern Week, professional development sessions, and networking events
Present final project outcomes and recommendations during Capstone Presentations to leadership
What You’ll Gain
Real‑world experience in industrial safety manufacturing
Direct exposure to experienced professionals and industry leaders
Mentorship from a high‑potential employee focused on your development
Hands‑on problem‑solving and project ownership
Professional development in communication, analysis, and presentation skills
Insight into career paths within Justrite Safety Group
Qualifications / Requirements
Currently pursuing a Bachelor's or Master's degree in a relevant field (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline)
Strong analytical, organizational, problem solving and communication skills
Ability to work independently and collaboratively
Curiosity, initiative, and interest in industrial manufacturing or safety solutions
Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus
Why Justrite Safety Group
At Justrite Safety Group, interns work alongside the best in the industrial safety industry – engineers, operators, safety professionals, and business leaders who design products that protect lives every day.
This is more than an internship. It's an opportunity to:
Learn how a global industrial safety manufacturer operates
Contribute to work that matters
Build a foundation for a long‑term career in safety, operations, engineering, or business leadership
Compensation
The position offers a competitive hourly rate of $20.
Equal Opportunity Employer
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Customer Service Intern
Internship Type
2026 Summer Intern - Customer Service
Location
Mattoon, IL or Wellsburg, WV
Program Duration
June 1, 2026 - August 14, 2026 (10 weeks)
About Justrite Safety Group
Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. We design and manufacture industry-leading safety solutions used across manufacturing, laboratories, warehouses, and industrial facilities worldwide.
Our teams are united by deep safety knowledge, operational excellence, and a shared commitment to protecting people, property, and the planet.
Internship Program Overview
The Justrite Safety Group Summer Internship Program is a high-impact, project-based experience designed to develop the next generation of leaders in industrial safety manufacturing.
Interns are not observers...they are key contributors. Each intern is assigned a capstone project tied to real business priorities and works closely with experienced leaders, high‑potential mentors, and cross‑functional teams.
This program is intentionally designed to:
Deliver measurable business impact
Provide exposure to industrial manufacturing and safety solutions
Develop professional and leadership skills
Create a pipeline into future full-time and leadership development opportunities at Justrite Safety Group
Top-performing interns may be considered for full-time roles or future leadership development programs upon graduation.
Position Summary
The Customer Service Intern will support the team through a structured capstone project aligned to key business needs. This role offers hands‑on experience in an industrial safety manufacturing environment, exposure to real-world challenges, and the opportunity to present findings and recommendations to senior leadership.
Key Responsibilities
Responsibilities will vary by function but may include:
Support inbound customer service inquiries via phone, email, and chat with professionalism and speed
Learn the company's product and service offerings to confidently assist customers with recommendations
Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages
Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep
Maintain accurate customer records in CRM systems (notes, contact info, order history, follow‑ups)
Track customer issues, escalations, and resolution timelines to improve response consistency
Assist with order entry, order tracking, returns, and basic account troubleshooting
Analyze customer feedback and complaints to identify trends and recommend service improvements
Support customer retention initiatives such as follow‑up outreach and satisfaction check‑ins
Participate in team meetings, training sessions, and professional development events
Participate in Intern Week, professional development sessions, and networking events
Present final project outcomes and recommendations during Capstone Presentations to leadership
What You’ll Gain
Real‑world experience in industrial safety manufacturing
Direct exposure to experienced professionals and industry leaders
Mentorship from a high‑potential employee focused on your development
Hands‑on problem‑solving and project ownership
Professional development in communication, analysis, and presentation skills
Insight into career paths within Justrite Safety Group
Qualifications / Requirements
Currently pursuing a Bachelor's or Master's degree in a relevant field (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline)
Strong analytical, organizational, problem solving and communication skills
Ability to work independently and collaboratively
Curiosity, initiative, and interest in industrial manufacturing or safety solutions
Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus
Why Justrite Safety Group
At Justrite Safety Group, interns work alongside the best in the industrial safety industry – engineers, operators, safety professionals, and business leaders who design products that protect lives every day.
This is more than an internship. It's an opportunity to:
Learn how a global industrial safety manufacturer operates
Contribute to work that matters
Build a foundation for a long‑term career in safety, operations, engineering, or business leadership
Compensation
The position offers a competitive hourly rate of $20.
Equal Opportunity Employer
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr