Patient Service Representative - St. Mary's Orthopedics - Green Bay, WI
Prevea Health, Green Bay, WI, United States
Overview
Patient Service Representative - St. Mary\'s Orthopedics (Job #26-254) | Green Bay, Wisconsin, United States
Location: St. Mary\'s-002
Job Summary
The Patient Service Representative (PSR) is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR creates a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.
What you will do
Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints, and messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
Schedule and confirm patient appointments.
Provide accurate daily batch and/or deposits to appropriate staff for processing.
Education Qualifications
High School Diploma and/or GED Required
Experience Qualifications
1–3 years experience in customer service, insurance and/or healthcare setting preferred
Skills and Abilities
Display proficient telephone and computer skills with clear and professional speaking abilities.
Provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Be empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
Ability to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
Interact effectively and positively with staff members throughout the company.
Promote teamwork and provide a supportive environment throughout the organization.
Demonstrate grammar, spelling, and punctuation knowledge to type patient information and take accurate messages.
Work independently and think critically using provided information.
Physical Demands
Sit – Constantly
Stand – Rarely
Walk – Rarely
Drive – Rarely
Climb (Stairs/Ladders) – Rarely
Bend (Neck) – Frequently
Gross Manipulation (Hands/Arms) – Rarely
Squat – Rarely
Twist/Turn (Neck) – Occasionally
Lift/Carry 0–10 lbs. – Rarely
Lift/Carry 11–25 lbs. – Rarely
Lift/Carry 26–35 lbs. – Rarely
Push/Pull up to 10 lbs. – Rarely
Push/Pull 11–25 lbs. – Rarely
Push/Pull 26–35 lbs. – Rarely
Reach (Above shoulder level) – Rarely
Reach (Below shoulder level) – Constantly
Simple Grasping (Hands/Arms) – Constantly
Fine Manipulation (Hands/Arms) – Constantly
Gross Manipulation (Hands/Arms) – Constantly
Working Conditions
Noise – Occasionally
Travel Requirements
5%
Hearing Requirements
Hears Whispers
Hears Whispers 3–8 feet – Constantly
Vision Requirements
Color Discrimination – Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) – Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) – Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
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Patient Service Representative - St. Mary\'s Orthopedics (Job #26-254) | Green Bay, Wisconsin, United States
Location: St. Mary\'s-002
Job Summary
The Patient Service Representative (PSR) is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR creates a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.
What you will do
Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints, and messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
Schedule and confirm patient appointments.
Provide accurate daily batch and/or deposits to appropriate staff for processing.
Education Qualifications
High School Diploma and/or GED Required
Experience Qualifications
1–3 years experience in customer service, insurance and/or healthcare setting preferred
Skills and Abilities
Display proficient telephone and computer skills with clear and professional speaking abilities.
Provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Be empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
Ability to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
Interact effectively and positively with staff members throughout the company.
Promote teamwork and provide a supportive environment throughout the organization.
Demonstrate grammar, spelling, and punctuation knowledge to type patient information and take accurate messages.
Work independently and think critically using provided information.
Physical Demands
Sit – Constantly
Stand – Rarely
Walk – Rarely
Drive – Rarely
Climb (Stairs/Ladders) – Rarely
Bend (Neck) – Frequently
Gross Manipulation (Hands/Arms) – Rarely
Squat – Rarely
Twist/Turn (Neck) – Occasionally
Lift/Carry 0–10 lbs. – Rarely
Lift/Carry 11–25 lbs. – Rarely
Lift/Carry 26–35 lbs. – Rarely
Push/Pull up to 10 lbs. – Rarely
Push/Pull 11–25 lbs. – Rarely
Push/Pull 26–35 lbs. – Rarely
Reach (Above shoulder level) – Rarely
Reach (Below shoulder level) – Constantly
Simple Grasping (Hands/Arms) – Constantly
Fine Manipulation (Hands/Arms) – Constantly
Gross Manipulation (Hands/Arms) – Constantly
Working Conditions
Noise – Occasionally
Travel Requirements
5%
Hearing Requirements
Hears Whispers
Hears Whispers 3–8 feet – Constantly
Vision Requirements
Color Discrimination – Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) – Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) – Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
#J-18808-Ljbffr