Leasing Specialist
Panther Residential Management, El Paso, TX, United States
Reports to
Community Manager
Status
Non-Exempt
Position Overview
The Leasing Specialist plays a key role in driving occupancy and creating a strong resident experience. This role is responsible for managing the full leasing cycle—from first contact through move‑in—while delivering a high level of service to both prospective and current residents.
This position blends sales, customer service, and operations, and is critical to the overall performance of the community.
What You’ll Do
Leasing & Sales
Manage the full leasing process, including responding to leads, conducting tours, and closing leases
Follow up consistently with prospects to maintain strong conversion ratios
Present the community, apartments, and amenities in a way that aligns with company standards and expectations
Maintain knowledge of local market conditions and competing properties
Customer Experience
Provide a positive, responsive experience for both prospects and current residents
Handle inquiries, concerns, and requests in a professional and timely manner
Support resident retention through engagement and service
Operations & Administration
Prepare and process lease paperwork accurately and in a timely manner
Maintain leasing traffic, prospect data, and follow‑up records
Review and audit lease files for accuracy and completeness
Assist with move‑in readiness, including unit inspections and coordination
Marketing & Community Engagement
Support marketing efforts to drive traffic and visibility
Assist with resident events and community initiatives
Identify opportunities to improve traffic, leasing performance, and overall experience
What We’re Looking For
Strong communication and interpersonal skills
Comfortable in a sales‑driven environment with performance expectations
Organized and able to manage multiple priorities at once
Ability to handle a fast‑paced environment and shifting priorities
Professional, reliable, and accountable
Team‑oriented with a willingness to support the broader community
Benefits
Health, Dental & Vision insurance offered after 30 days of employment
Company paid Group Life Insurance and Short Term Disability
Voluntary AD&D Insurance and Long-Term Disability
401(k) with Company match after 6 months of employment
15 days of PTO/2 Personal Days
7* Observed/Paid Holidays (*Veterans are also eligible for Veterans Day)
Company provided apparel/uniforms
Requirements
Qualifications
High school diploma or GED required
Previous customer service or sales experience preferred
Basic computer skills and ability to learn property management software (e.g., Onesite)
Valid driver’s license and reliable transportation required
Schedule & Expectations
Ability to work a flexible schedule, including weekends
Consistent attendance is essential to support community operations
May be required to work additional hours based on business needs
Physical Requirements
Regularly required to sit, stand, walk, and use hands
Occasionally lift up to 20 pounds
Ability to tour the community and walk units as needed
Work Environment
Office and on‑site community environment
Regular interaction with residents, prospects, and team members
Moderate noise level typical of an office setting
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Community Manager
Status
Non-Exempt
Position Overview
The Leasing Specialist plays a key role in driving occupancy and creating a strong resident experience. This role is responsible for managing the full leasing cycle—from first contact through move‑in—while delivering a high level of service to both prospective and current residents.
This position blends sales, customer service, and operations, and is critical to the overall performance of the community.
What You’ll Do
Leasing & Sales
Manage the full leasing process, including responding to leads, conducting tours, and closing leases
Follow up consistently with prospects to maintain strong conversion ratios
Present the community, apartments, and amenities in a way that aligns with company standards and expectations
Maintain knowledge of local market conditions and competing properties
Customer Experience
Provide a positive, responsive experience for both prospects and current residents
Handle inquiries, concerns, and requests in a professional and timely manner
Support resident retention through engagement and service
Operations & Administration
Prepare and process lease paperwork accurately and in a timely manner
Maintain leasing traffic, prospect data, and follow‑up records
Review and audit lease files for accuracy and completeness
Assist with move‑in readiness, including unit inspections and coordination
Marketing & Community Engagement
Support marketing efforts to drive traffic and visibility
Assist with resident events and community initiatives
Identify opportunities to improve traffic, leasing performance, and overall experience
What We’re Looking For
Strong communication and interpersonal skills
Comfortable in a sales‑driven environment with performance expectations
Organized and able to manage multiple priorities at once
Ability to handle a fast‑paced environment and shifting priorities
Professional, reliable, and accountable
Team‑oriented with a willingness to support the broader community
Benefits
Health, Dental & Vision insurance offered after 30 days of employment
Company paid Group Life Insurance and Short Term Disability
Voluntary AD&D Insurance and Long-Term Disability
401(k) with Company match after 6 months of employment
15 days of PTO/2 Personal Days
7* Observed/Paid Holidays (*Veterans are also eligible for Veterans Day)
Company provided apparel/uniforms
Requirements
Qualifications
High school diploma or GED required
Previous customer service or sales experience preferred
Basic computer skills and ability to learn property management software (e.g., Onesite)
Valid driver’s license and reliable transportation required
Schedule & Expectations
Ability to work a flexible schedule, including weekends
Consistent attendance is essential to support community operations
May be required to work additional hours based on business needs
Physical Requirements
Regularly required to sit, stand, walk, and use hands
Occasionally lift up to 20 pounds
Ability to tour the community and walk units as needed
Work Environment
Office and on‑site community environment
Regular interaction with residents, prospects, and team members
Moderate noise level typical of an office setting
#J-18808-Ljbffr