Income Maintenance Caseworker II
County of Pamlico, Bayboro, NC, United States
Overview
Employees in this class determine and/or redetermine applicants' or clients' eligibility for one or two of the income maintenance programs in a County Department of Social Services and/or perform all functions in the AFDC‑Foster Care and AFDC‑EA Programs. The role includes interviewing clients, obtaining required information, completing initial applications, verifying data, determining eligibility, and completing scheduled program reviews. Employees explain program requirements and options and refer clients to additional services as necessary. The position typically reports to an Income Maintenance Supervisor.
Responsibilities
Intake: Gather all pertinent data concerning the client's family composition, finances, employment, and health status.
Verification: Process client applications and verify all information obtained during intake.
Eligibility Determination: Determine initial and continuing eligibility for programs such as Food Stamps, AFDC, Medicaid, and County Special Assistance.
Redetermination/Review: Conduct periodic case reviews to reverify eligibility.
Documentation: Maintain accurate records and communicate with clients and other agency staff as required.
Work Environment
Clients may be verbally abusive due to their circumstances; physical harm is uncommon.
Workload is often heavy with compressed time frames.
Knowledge, Skills, and Abilities
Strong mathematical reasoning and computational skills.
Excellent communication skills to obtain and clarify data from clients and the public.
Ability to explain complex program rules and policies.
Proficiency in using agency manuals, policy directives, and procedural guides.
Minimum Training and Experience Requirements
Graduation from an accredited associate degree program in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum.
Alternatively, high school graduation plus two years of paraprofessional, clerical, or other public contact experience including interviewing, explaining information, and performing mathematical or legal tasks; at least one year in an income maintenance program.
Alternatively, high school graduation plus three years of paraprofessional, clerical, or other public contact experience with similar duties.
Equivalent combinations of training and experience are acceptable.
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Employees in this class determine and/or redetermine applicants' or clients' eligibility for one or two of the income maintenance programs in a County Department of Social Services and/or perform all functions in the AFDC‑Foster Care and AFDC‑EA Programs. The role includes interviewing clients, obtaining required information, completing initial applications, verifying data, determining eligibility, and completing scheduled program reviews. Employees explain program requirements and options and refer clients to additional services as necessary. The position typically reports to an Income Maintenance Supervisor.
Responsibilities
Intake: Gather all pertinent data concerning the client's family composition, finances, employment, and health status.
Verification: Process client applications and verify all information obtained during intake.
Eligibility Determination: Determine initial and continuing eligibility for programs such as Food Stamps, AFDC, Medicaid, and County Special Assistance.
Redetermination/Review: Conduct periodic case reviews to reverify eligibility.
Documentation: Maintain accurate records and communicate with clients and other agency staff as required.
Work Environment
Clients may be verbally abusive due to their circumstances; physical harm is uncommon.
Workload is often heavy with compressed time frames.
Knowledge, Skills, and Abilities
Strong mathematical reasoning and computational skills.
Excellent communication skills to obtain and clarify data from clients and the public.
Ability to explain complex program rules and policies.
Proficiency in using agency manuals, policy directives, and procedural guides.
Minimum Training and Experience Requirements
Graduation from an accredited associate degree program in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum.
Alternatively, high school graduation plus two years of paraprofessional, clerical, or other public contact experience including interviewing, explaining information, and performing mathematical or legal tasks; at least one year in an income maintenance program.
Alternatively, high school graduation plus three years of paraprofessional, clerical, or other public contact experience with similar duties.
Equivalent combinations of training and experience are acceptable.
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