Customer Service Representative - Aerospace - SEGULA TECHNOLOGIES
AEROCONTACT, Grand Prairie, TX, United States
Company Description
Segula Technologies is a global engineering and consulting leader, delivering cutting‑edge solutions in aerospace, automotive, energy, rail, and life sciences. Established in 1985 and headquartered in France, we operate in over 30 countries, driving technological innovation, enhancing industrial performance, and supporting clients throughout the entire product lifecycle. Our expertise spans design, manufacturing, testing, and project management, empowering businesses to overcome complex engineering challenges while championing sustainability and innovation.
Job Description
In this role, you will interpret customer order and delivery requirements, enter orders, and follow up as necessary, ensuring customer fulfillment of orders are within company policy guidelines. You will communicate with customers on a daily basis regarding the resolution of their order, delivery or account problems. This position is a temporary (contract) role with no specific time period but could be extended or shortened as needed. Contractors are employed by Segula Technologies and placed on assignment with the company.
Responsibilities
Receive customer orders via email, phone and fax.
Interpret orders on receipt and key entry accordingly.
Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour.
Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.
Periodically analyze and monitor customer sales activity for trends and advise management accordingly.
Assess and develop solutions to routine problems encountered daily.
Participate in activities to enhance systems and business processes as assigned.
Daily management of ZSDTRP report.
Record and log customer complaints.
Prepare and distribute customer activity reports.
Advise customers of priority and freight options to ensure delivery on time.
Provide customer order status as requested and coordinate with the warehouse and shipping when required.
Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support or increase sales.
Additional tasks as assigned.
Qualifications
High school diploma or equivalent.
Minimum three (3) years experience in logistics, technical, or customer support areas.
Or minimum one (1) year experience in a position working with aviation parts.
Experience with SAP.
Microsoft Word, Office, and Excel proficiency.
A&P License may be substituted for 3 years experience.
Effective verbal and written communication skills.
10% domestic and international travel may be expected.
Benefits
Medical, Dental and Vision coverage.
Employee life insurance.
Short & Long‑Term Disability.
Voluntary Term Life, AD&D, & Critical Illness insurance.
401(k) plan with Segula matching.
PTO days.
Physical Requirements
Onsite: 90100%
Vision – able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily.
Hearing – able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms daily.
Speaking – able to speak in conversations and meetings, deliver information and participate in communications daily.
Equipment operation – able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts daily.
Carrying – able to carry documents, tools, drawings, electronic equipment up to 30 lbs/14 kgs daily.
Lifting – able to lift documents, tools, drawings, electronic equipment up to 30 lbs/14 kgs.
Pushing / Pulling – able to push and pull small office furniture and some equipment and tools daily.
Sitting – able to sit for long periods of time in meetings, working on computer daily.
Squatting / Kneeling – able to squat or kneel to retrieve or replace items stored on low shelving.
Standing – able to stand for discussions in offices or on production floor daily.
Travel – able to travel independently and at short notice daily.
Walking – 100% able to walk through office and production areas including uneven surfaces.
Personal Protective Equipment required: occasionally may be required. PPE includes Safety Shoes, Safety Glasses, Hearing Protection if visiting the shop floor.
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Segula Technologies is a global engineering and consulting leader, delivering cutting‑edge solutions in aerospace, automotive, energy, rail, and life sciences. Established in 1985 and headquartered in France, we operate in over 30 countries, driving technological innovation, enhancing industrial performance, and supporting clients throughout the entire product lifecycle. Our expertise spans design, manufacturing, testing, and project management, empowering businesses to overcome complex engineering challenges while championing sustainability and innovation.
Job Description
In this role, you will interpret customer order and delivery requirements, enter orders, and follow up as necessary, ensuring customer fulfillment of orders are within company policy guidelines. You will communicate with customers on a daily basis regarding the resolution of their order, delivery or account problems. This position is a temporary (contract) role with no specific time period but could be extended or shortened as needed. Contractors are employed by Segula Technologies and placed on assignment with the company.
Responsibilities
Receive customer orders via email, phone and fax.
Interpret orders on receipt and key entry accordingly.
Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour.
Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.
Periodically analyze and monitor customer sales activity for trends and advise management accordingly.
Assess and develop solutions to routine problems encountered daily.
Participate in activities to enhance systems and business processes as assigned.
Daily management of ZSDTRP report.
Record and log customer complaints.
Prepare and distribute customer activity reports.
Advise customers of priority and freight options to ensure delivery on time.
Provide customer order status as requested and coordinate with the warehouse and shipping when required.
Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support or increase sales.
Additional tasks as assigned.
Qualifications
High school diploma or equivalent.
Minimum three (3) years experience in logistics, technical, or customer support areas.
Or minimum one (1) year experience in a position working with aviation parts.
Experience with SAP.
Microsoft Word, Office, and Excel proficiency.
A&P License may be substituted for 3 years experience.
Effective verbal and written communication skills.
10% domestic and international travel may be expected.
Benefits
Medical, Dental and Vision coverage.
Employee life insurance.
Short & Long‑Term Disability.
Voluntary Term Life, AD&D, & Critical Illness insurance.
401(k) plan with Segula matching.
PTO days.
Physical Requirements
Onsite: 90100%
Vision – able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily.
Hearing – able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms daily.
Speaking – able to speak in conversations and meetings, deliver information and participate in communications daily.
Equipment operation – able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts daily.
Carrying – able to carry documents, tools, drawings, electronic equipment up to 30 lbs/14 kgs daily.
Lifting – able to lift documents, tools, drawings, electronic equipment up to 30 lbs/14 kgs.
Pushing / Pulling – able to push and pull small office furniture and some equipment and tools daily.
Sitting – able to sit for long periods of time in meetings, working on computer daily.
Squatting / Kneeling – able to squat or kneel to retrieve or replace items stored on low shelving.
Standing – able to stand for discussions in offices or on production floor daily.
Travel – able to travel independently and at short notice daily.
Walking – 100% able to walk through office and production areas including uneven surfaces.
Personal Protective Equipment required: occasionally may be required. PPE includes Safety Shoes, Safety Glasses, Hearing Protection if visiting the shop floor.
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