IT Help Desk
TeamSoft, Madison, WI, United States
Location:
Madison, WI
Work Authorization:
Current WI residents only (no relocation)
Work Schedule:
Hybrid – onsite 1–2 days/week (mandatory)
Onsite Location:
Downtown Madison
Training:
Onsite M–F for first 2 weeks
Contract Duration:
Through 06/30/2026 (potential extension)
Rate:
$18-20/hour
Role Summary
This role provides Tier 1 and Tier 2 IT support and Identity & Account Management (IAM) services for internal staff and public users of web-based applications. Responsibilities include user verification, password resets, account unlocks, endpoint support, device deployment, and detailed ticket documentation.
Key Responsibilities
Provide Tier 1 and Tier 2 Help Desk Support for internal users
Deliver Identity and Account Management (IAM) services, including:
Identity verification
Password resets and account unlocks
Guiding users through self-service account recovery
Support public-facing web applications
Perform IT troubleshooting for hardware, software, and network issues
Deploy and manage laptops and desktops
Fulfill software service requests
Document all interactions using ticketing systems
Escalate issues as appropriate
Maintain availability during standard business hours: 7:45 AM – 4:30 PM CST
Required Skills & Experience
1+ year experience working with digital tools, systems, or platforms
6+ months experience in a customer service or client-facing role
6+ months experience working in team-based environments
Demonstrated ability to learn new technologies quickly
Strong verbal and written communication skills
Proven problem-solving and troubleshooting skills
Preferred / Nice To Have Skills
Experience providing IT support in a professional environment
Experience with Microsoft Office 365
Experience with Identity Management Administration
Experience using Active Directory
Experience with web based ACD / telephone systems
Experience verifying confidential account credentials
Prior government IT support experience preferred
Technical Environment
Windows 10 / Windows 11
Microsoft Office 365
Active Directory
VPN / Multi-Factor Authentication
Web based telephony systems
Device management and encryption tools
Adobe products
Ticketing and call management systems
EEO Statement:
TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
#J-18808-Ljbffr
Madison, WI
Work Authorization:
Current WI residents only (no relocation)
Work Schedule:
Hybrid – onsite 1–2 days/week (mandatory)
Onsite Location:
Downtown Madison
Training:
Onsite M–F for first 2 weeks
Contract Duration:
Through 06/30/2026 (potential extension)
Rate:
$18-20/hour
Role Summary
This role provides Tier 1 and Tier 2 IT support and Identity & Account Management (IAM) services for internal staff and public users of web-based applications. Responsibilities include user verification, password resets, account unlocks, endpoint support, device deployment, and detailed ticket documentation.
Key Responsibilities
Provide Tier 1 and Tier 2 Help Desk Support for internal users
Deliver Identity and Account Management (IAM) services, including:
Identity verification
Password resets and account unlocks
Guiding users through self-service account recovery
Support public-facing web applications
Perform IT troubleshooting for hardware, software, and network issues
Deploy and manage laptops and desktops
Fulfill software service requests
Document all interactions using ticketing systems
Escalate issues as appropriate
Maintain availability during standard business hours: 7:45 AM – 4:30 PM CST
Required Skills & Experience
1+ year experience working with digital tools, systems, or platforms
6+ months experience in a customer service or client-facing role
6+ months experience working in team-based environments
Demonstrated ability to learn new technologies quickly
Strong verbal and written communication skills
Proven problem-solving and troubleshooting skills
Preferred / Nice To Have Skills
Experience providing IT support in a professional environment
Experience with Microsoft Office 365
Experience with Identity Management Administration
Experience using Active Directory
Experience with web based ACD / telephone systems
Experience verifying confidential account credentials
Prior government IT support experience preferred
Technical Environment
Windows 10 / Windows 11
Microsoft Office 365
Active Directory
VPN / Multi-Factor Authentication
Web based telephony systems
Device management and encryption tools
Adobe products
Ticketing and call management systems
EEO Statement:
TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
#J-18808-Ljbffr