PC Support Tech II
ConsultNet Technology Services and Solutions, Tustin, CA, United States
PC Support Tech II – Tustin, CA (hybrid, 2-3 days week onsite)
Contract to hire
$27–$33 an hour
Job Overview
Our client is in a state of growth and needs an immediate hire for a PC Support Technician to assist with answering queries and addressing system and user issues in a timely and professional manner. Successful candidate will support and work with the IT team and will often interact with system and computer users across the company.
Key Responsibilities
Answer help desk queries and address system and user issues.
Understand and proactively maintain daily system performance.
Log all help desk interactions in the company's ticketing system (Service Desk).
Support includes walking the end‑user through documented procedures as well as actual data/system setting manipulation using remote desktop tools (Beyond Trust).
Diagnose and resolve technical hardware and software issues.
Identify and elevate situations requiring urgent attention to the Help Desk Team and Infrastructure Managers during service disruptions.
Train users on basic computer functions; guide new hires on system use and IT guidelines.
Provide support and assistance to the Systems Administrator & Engineers on internal IT projects.Develop and write training manuals, FAQs, response templates in Service Desk.
Required Skills & Qualifications
Minimum of 3 years of experience supporting/troubleshooting Windows 11.
Experience with Microsoft Office & Office 365.
Experience supporting all aspects of the hardware and software for 1200+ remote users.
Minimum 3 years of experience troubleshooting and supporting users over the phone.
Active Directory experience.
Basic understanding of TCP/IP, networking, VPN, and wireless technologies.
Strong communication skills (verbal and written).
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
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Contract to hire
$27–$33 an hour
Job Overview
Our client is in a state of growth and needs an immediate hire for a PC Support Technician to assist with answering queries and addressing system and user issues in a timely and professional manner. Successful candidate will support and work with the IT team and will often interact with system and computer users across the company.
Key Responsibilities
Answer help desk queries and address system and user issues.
Understand and proactively maintain daily system performance.
Log all help desk interactions in the company's ticketing system (Service Desk).
Support includes walking the end‑user through documented procedures as well as actual data/system setting manipulation using remote desktop tools (Beyond Trust).
Diagnose and resolve technical hardware and software issues.
Identify and elevate situations requiring urgent attention to the Help Desk Team and Infrastructure Managers during service disruptions.
Train users on basic computer functions; guide new hires on system use and IT guidelines.
Provide support and assistance to the Systems Administrator & Engineers on internal IT projects.Develop and write training manuals, FAQs, response templates in Service Desk.
Required Skills & Qualifications
Minimum of 3 years of experience supporting/troubleshooting Windows 11.
Experience with Microsoft Office & Office 365.
Experience supporting all aspects of the hardware and software for 1200+ remote users.
Minimum 3 years of experience troubleshooting and supporting users over the phone.
Active Directory experience.
Basic understanding of TCP/IP, networking, VPN, and wireless technologies.
Strong communication skills (verbal and written).
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
#J-18808-Ljbffr