Director, Member Experience & Hospitality Excellence

Broadview Federal Credit Union in Albany, NY is seeking a Director of Member Experience & Service Excellence to lead a high-functioning team in delivering a hospitality-driven experience. This role involves governing service and operational standards, leveraging data for continuous improvement, and leading initiatives to enhance member satisfaction. The ideal candidate will have extensive experience in operations and leadership, with strong communication skills and a passion for hospitality. Starting compensation ranges from $97K to $126K annually, plus benefits.
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