Management Analyst (Council Agency)
City of Richmond, Richmond, VA, United States
The City of Richmond Office of the Assessor is seeking a detail‑oriented and analytical professional to serve as a
Management Analyst . This position plays a key role in supporting departmental operations through data analysis, program administration, and system management.
The Management Analyst is responsible for maintaining the integrity of property and address data within the City’s Computer‑Assisted Mass Appraisal (CAMA) system, supporting compliance with Virginia codes and regulations, and enhancing operational efficiency through research and analysis.
This role is ideal for a candidate who thrives in a problem‑solving environment and is passionate about delivering high‑quality public service.
Responsibilities
Process and review forms with accuracy and in accordance with established policies and procedures
Maintain and update property and address data within the CAMA (Vision) system to ensure data integrity
Research, interpret, and apply applicable Virginia codes, regulations, and City policies
Analyze data and trends to support operational decision‑making and process improvements
Communicate effectively with internal departments, external agencies, and the public to resolve data discrepancies and inquiries
Prepare clear, professional written correspondence, reports, and documentation
Provide customer‑focused support by assessing concerns and delivering solution‑oriented outcomes
Support departmental operations by assisting with administrative, financial, and program‑related tasks
Apply basic budgeting and procurement principles as needed
Provide updates and recommendations to supervisors and leadership as appropriate
Minimum Training and Experience
Bachelor's degree in business/public administration or field related to assignment
2 years of experience in administrative, analytical, or customer service‑related work
Proficiency with Microsoft Office applications
Ability to interpret policies, procedures, and regulatory information
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Preferred Qualifications
Experience working with CAMA systems (e.g., Vision) or similar data management systems
Experience in local government or public sector operations
Familiarity with property assessment or real estate processes
Knowledge
Microsoft Office Suite and standard business applications
Research methods, data analysis techniques, and administrative practices
Basic budgeting and procurement processes
Applicable regulations, policies, and procedures
Skills
Strong written and verbal communication skills
Analytical thinking and problem‑solving abilities
Ability to research, interpret, and apply regulatory and operational information
Customer service and conflict resolution skills
Ability to communicate effectively with diverse stakeholders
Abilities
Maintain a high level of accuracy and attention to detail
Analyze information to support decision‑making and problem resolution
Manage multiple priorities and meet deadlines in a fast‑paced environment
Communicate effectively in person, in writing, and verbally
Provide responsive, professional, and customer‑focused service
Work Environment
Primarily office‑based with regular use of computer systems and databases
Frequent interaction with internal departments, external agencies, and the public
Hybrid work schedule available (up to 2 days per week remote, based on business needs)
#J-18808-Ljbffr
Management Analyst . This position plays a key role in supporting departmental operations through data analysis, program administration, and system management.
The Management Analyst is responsible for maintaining the integrity of property and address data within the City’s Computer‑Assisted Mass Appraisal (CAMA) system, supporting compliance with Virginia codes and regulations, and enhancing operational efficiency through research and analysis.
This role is ideal for a candidate who thrives in a problem‑solving environment and is passionate about delivering high‑quality public service.
Responsibilities
Process and review forms with accuracy and in accordance with established policies and procedures
Maintain and update property and address data within the CAMA (Vision) system to ensure data integrity
Research, interpret, and apply applicable Virginia codes, regulations, and City policies
Analyze data and trends to support operational decision‑making and process improvements
Communicate effectively with internal departments, external agencies, and the public to resolve data discrepancies and inquiries
Prepare clear, professional written correspondence, reports, and documentation
Provide customer‑focused support by assessing concerns and delivering solution‑oriented outcomes
Support departmental operations by assisting with administrative, financial, and program‑related tasks
Apply basic budgeting and procurement principles as needed
Provide updates and recommendations to supervisors and leadership as appropriate
Minimum Training and Experience
Bachelor's degree in business/public administration or field related to assignment
2 years of experience in administrative, analytical, or customer service‑related work
Proficiency with Microsoft Office applications
Ability to interpret policies, procedures, and regulatory information
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Preferred Qualifications
Experience working with CAMA systems (e.g., Vision) or similar data management systems
Experience in local government or public sector operations
Familiarity with property assessment or real estate processes
Knowledge
Microsoft Office Suite and standard business applications
Research methods, data analysis techniques, and administrative practices
Basic budgeting and procurement processes
Applicable regulations, policies, and procedures
Skills
Strong written and verbal communication skills
Analytical thinking and problem‑solving abilities
Ability to research, interpret, and apply regulatory and operational information
Customer service and conflict resolution skills
Ability to communicate effectively with diverse stakeholders
Abilities
Maintain a high level of accuracy and attention to detail
Analyze information to support decision‑making and problem resolution
Manage multiple priorities and meet deadlines in a fast‑paced environment
Communicate effectively in person, in writing, and verbally
Provide responsive, professional, and customer‑focused service
Work Environment
Primarily office‑based with regular use of computer systems and databases
Frequent interaction with internal departments, external agencies, and the public
Hybrid work schedule available (up to 2 days per week remote, based on business needs)
#J-18808-Ljbffr