Front Office Associate
RAYUS Radiology, Saint Louis Park, MN, United States
Job Summary
RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $16.09-$23.27 based on direct and relevant experience. RAYUS Radiology is looking for a Front Office Associate to join our team.
Schedule
This is a part-time position working Monday & Wednesday 1:00 pm–9:30 pm, every other Friday 1:00 pm–9:30 pm, and every other Saturday 7:00 am–3:30 pm.
Essential Duties and Responsibilities
(55%) Registration
Greet and check‑in patients scheduled for imaging services; process payments and copays as needed
Answer phones and handle calls efficiently and friend‑lily
Field phone calls appropriately to Center Team Members
Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information
Maintain organization of the front‑office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup
Order office supplies as needed
Maintain supply of patient information sheets
Push patient imaging via electronic interfaces
Complete patient appointment confirmation calls and provide preparation instructions to patients
Fax/scan reports, billing information, and medical release forms as requested
(20%) Scheduling
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
Enter and submit patient exam orders
Verify patient exam orders match exam schedules
Schedule referrals and ensure proper authorizations are obtained
Schedule walk‑in patients
Process requests for image orders and CDs from referring physicians and patients
Maintain an up‑to‑date and accurate database of all current and potential referring physicians
(20%) Insurance
Verify patient’s insurance coverage
Pre‑certify all patient exams with the patient’s insurance company
Obtain insurance authorizations
Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization prior to patient appointments
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, & insurance companies following company guidelines
(5%) Additional Tasks and Projects
Completes other tasks and projects as assigned.
Requirements
High School Diploma, or equivalent
One (1) year of Customer Service experience
Proficient in using computer systems and typing
Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel)
Preferred
Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual
Benefits
We offer benefits (based on eligibility) including medical, dental, vision, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay, and many more.
EEO Statement
RAYUS Radiology is an equal opportunity employer, veteran, and disability-friendly.
#J-18808-Ljbffr
RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $16.09-$23.27 based on direct and relevant experience. RAYUS Radiology is looking for a Front Office Associate to join our team.
Schedule
This is a part-time position working Monday & Wednesday 1:00 pm–9:30 pm, every other Friday 1:00 pm–9:30 pm, and every other Saturday 7:00 am–3:30 pm.
Essential Duties and Responsibilities
(55%) Registration
Greet and check‑in patients scheduled for imaging services; process payments and copays as needed
Answer phones and handle calls efficiently and friend‑lily
Field phone calls appropriately to Center Team Members
Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information
Maintain organization of the front‑office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup
Order office supplies as needed
Maintain supply of patient information sheets
Push patient imaging via electronic interfaces
Complete patient appointment confirmation calls and provide preparation instructions to patients
Fax/scan reports, billing information, and medical release forms as requested
(20%) Scheduling
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
Enter and submit patient exam orders
Verify patient exam orders match exam schedules
Schedule referrals and ensure proper authorizations are obtained
Schedule walk‑in patients
Process requests for image orders and CDs from referring physicians and patients
Maintain an up‑to‑date and accurate database of all current and potential referring physicians
(20%) Insurance
Verify patient’s insurance coverage
Pre‑certify all patient exams with the patient’s insurance company
Obtain insurance authorizations
Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization prior to patient appointments
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, & insurance companies following company guidelines
(5%) Additional Tasks and Projects
Completes other tasks and projects as assigned.
Requirements
High School Diploma, or equivalent
One (1) year of Customer Service experience
Proficient in using computer systems and typing
Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel)
Preferred
Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual
Benefits
We offer benefits (based on eligibility) including medical, dental, vision, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay, and many more.
EEO Statement
RAYUS Radiology is an equal opportunity employer, veteran, and disability-friendly.
#J-18808-Ljbffr