Laboratory Client Support Technician - Client Services
ARUP Laboratories, Salt Lake City, UT, United States
Primary Purpose
The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. They contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. They serve as a supportive link between customers and all other areas of the company, completing and demonstrating department‑specific training and competency within 6 months. College‑level courses in medical terminology, biology, communications, or related life sciences are preferred.
Essential Functions
Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures, including specimen triage, routing, and storing.
Evaluates specimens for acceptability and initiates problem resolution for those that do not meet acceptance criteria.
Processes requests for add‑on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner; may provide verified test results available in the LIS to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing, and application utility.
Maintains competency on pre‑analytic equipment, maintenance and operation as needed for department support.
Maintains work area, cleans bench tops and equipment as needed and daily at the end of the shift, documenting cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional, and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow‑up.
Other duties as defined.
Physical and Other Requirements
Stooping: bending body downward and forward by bending spine at the waist.
Reaching: extending hand(s) and arm(s) in any direction.
Mobility: occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: frequently communicate with others.
PPE: use personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
ARUP Policies and Procedures: conduct oneself in compliance with all ARUP Policies and Procedures.
Sedentary Work: exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Absolute integrity in the accurate identification of samples, test performance, and reporting of results.
Vision: having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
#J-18808-Ljbffr
The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. They contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. They serve as a supportive link between customers and all other areas of the company, completing and demonstrating department‑specific training and competency within 6 months. College‑level courses in medical terminology, biology, communications, or related life sciences are preferred.
Essential Functions
Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures, including specimen triage, routing, and storing.
Evaluates specimens for acceptability and initiates problem resolution for those that do not meet acceptance criteria.
Processes requests for add‑on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner; may provide verified test results available in the LIS to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing, and application utility.
Maintains competency on pre‑analytic equipment, maintenance and operation as needed for department support.
Maintains work area, cleans bench tops and equipment as needed and daily at the end of the shift, documenting cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional, and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow‑up.
Other duties as defined.
Physical and Other Requirements
Stooping: bending body downward and forward by bending spine at the waist.
Reaching: extending hand(s) and arm(s) in any direction.
Mobility: occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: frequently communicate with others.
PPE: use personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
ARUP Policies and Procedures: conduct oneself in compliance with all ARUP Policies and Procedures.
Sedentary Work: exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Absolute integrity in the accurate identification of samples, test performance, and reporting of results.
Vision: having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
#J-18808-Ljbffr