Office Specialist
University System of Georgia, Atlanta, GA, United States
Job Overview
Office Specialist – Augusta University, Augusta, GA
Job Summary
The office specialist will be responsible for answering and routing patient phone calls in the Dept. of Neurology. Daily activities also include completing administrative tasks and communicating effectively with faculty members. In addition, this position will assist in providing department faculty with necessary patient information and monitoring their schedules.
Responsibilities
Provide administrative support to department physicians, APPs, and fellows; maintaining research/education portfolios; managing schedules, completing travel paperwork, and ensuring completion of all university and medical center required paperwork.
Answer all incoming phone calls; relay messages to providers; assist with managing schedules for clinic; work with clinic nurses to ensure all patient paperwork is returned and clinic schedule is correct.
Coordinate patient appointment times with the call center, contact patients and referring physician offices with test results and visit notes, and complete patient paperwork for FMLA, return to work, disability, etc.
Call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing.
Provide backup administrative support for all department sections.
Epilepsy Fellowship Coordination.
Other duties as assigned.
Required Qualifications
Associate's degree from an accredited college or university in a related field.
OR High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.
Preferred Qualifications
Medical office experience preferred.
Knowledge, Skills, & Abilities
Strong organizational skills.
Excellent interpersonal, customer service, written and verbal communication skills.
Be attentive, detail-oriented, perform duties accurately and team oriented.
Ability to multi-task and knowledge of modern office equipment.
Shift, Salary, & Benefits
Shift: Days/M-F
Pay Band: B3
Salary Range: $16.54/hourly - $19.82/hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.
Recruitment Period: 4/22/26 - Until Filled
Additional Information
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits may include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), vacation time, sick leave, and 13 paid holidays.
Tuition Assistance Program eligibility for full-time employees after more than 6 months of employment.
All selected candidates are required to pass a Background Check prior to starting. Credit check may be required for Positions of Trust or approved Purchase Card usage. Motor vehicle reports may be required for positions involving driving an Augusta University vehicle.
Confidentiality and cybersecurity/privacy policies apply to all employees.
Equal Employment Opportunity: Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply
Applicants are encouraged to tailor resumes to the position by clearly highlighting relevant work experience and skills. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
For more information, visit: https://www.augusta.edu/hr/jobs/
#J-18808-Ljbffr
Office Specialist – Augusta University, Augusta, GA
Job Summary
The office specialist will be responsible for answering and routing patient phone calls in the Dept. of Neurology. Daily activities also include completing administrative tasks and communicating effectively with faculty members. In addition, this position will assist in providing department faculty with necessary patient information and monitoring their schedules.
Responsibilities
Provide administrative support to department physicians, APPs, and fellows; maintaining research/education portfolios; managing schedules, completing travel paperwork, and ensuring completion of all university and medical center required paperwork.
Answer all incoming phone calls; relay messages to providers; assist with managing schedules for clinic; work with clinic nurses to ensure all patient paperwork is returned and clinic schedule is correct.
Coordinate patient appointment times with the call center, contact patients and referring physician offices with test results and visit notes, and complete patient paperwork for FMLA, return to work, disability, etc.
Call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing.
Provide backup administrative support for all department sections.
Epilepsy Fellowship Coordination.
Other duties as assigned.
Required Qualifications
Associate's degree from an accredited college or university in a related field.
OR High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.
Preferred Qualifications
Medical office experience preferred.
Knowledge, Skills, & Abilities
Strong organizational skills.
Excellent interpersonal, customer service, written and verbal communication skills.
Be attentive, detail-oriented, perform duties accurately and team oriented.
Ability to multi-task and knowledge of modern office equipment.
Shift, Salary, & Benefits
Shift: Days/M-F
Pay Band: B3
Salary Range: $16.54/hourly - $19.82/hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.
Recruitment Period: 4/22/26 - Until Filled
Additional Information
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits may include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), vacation time, sick leave, and 13 paid holidays.
Tuition Assistance Program eligibility for full-time employees after more than 6 months of employment.
All selected candidates are required to pass a Background Check prior to starting. Credit check may be required for Positions of Trust or approved Purchase Card usage. Motor vehicle reports may be required for positions involving driving an Augusta University vehicle.
Confidentiality and cybersecurity/privacy policies apply to all employees.
Equal Employment Opportunity: Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply
Applicants are encouraged to tailor resumes to the position by clearly highlighting relevant work experience and skills. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
For more information, visit: https://www.augusta.edu/hr/jobs/
#J-18808-Ljbffr