Call Center Representative
TEKsystems, Front Royal, VA, United States
Member Service Representative – Contact Center (Remote)
This role supports a fast‑paced, 24/7 contact center. You will respond to a high volume of inbound and outbound calls from members and other individuals. Your responsibilities include providing accurate information about financial products and services, completing account transactions, and creating positive member experiences through active listening, professional communication, and strong multitasking across multiple systems.
Responsibilities
Respond to a high volume of inbound and outbound calls in a structured, schedule‑driven contact center environment.
Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
Perform account transactions and related functions in accordance with established policies and procedures.
Use active listening skills to understand member needs and concerns, and respond with empathy and professionalism.
Navigate and adapt to multiple computer systems simultaneously while maintaining accuracy and efficiency.
Advise members on additional products and services that may meet their financial needs and deepen their relationship with the institution.
Ensure full compliance with policies, procedures, and regulatory requirements during every member interaction.
Maintain a high standard of customer service while handling back‑to‑back calls for extended periods.
Follow structured schedules, including breaks and meal periods, and adhere to assigned shift expectations.
Document member interactions and actions taken in the appropriate systems in a timely and accurate manner.
Essential Skills
Proven customer service experience in a professional, high‑contact environment such as a call center, administrative office, receptionist/secretary role, banking/mortgage, or high volume retail.
Experience handling high volume calls in a structured, schedule‑driven contact center or similar environment.
Strong data entry skills with attention to accuracy and detail while working quickly.
Ability to manage inbound and outbound calls efficiently and professionally.
Comfort working in a very structured environment with defined schedules, procedures, and performance expectations.
Ability to learn and navigate multiple computer systems and applications simultaneously.
Strong verbal communication skills with clear, professional phone etiquette.
Demonstrated ability to follow policy and procedure to ensure compliance.
Capability to handle back‑to‑back calls for extended periods while maintaining quality and composure.
Additional Skills & Qualifications
Background in call center, administrative support, secretary/receptionist, banking or mortgage services, or high volume retail is highly relevant.
Experience in a professional office or financial services environment is beneficial.
Comfort discussing financial products and services with members or customers.
Ability to identify member needs and suggest appropriate products or services.
Strong organizational skills and reliability in adhering to schedules and structured workflows.
Work Environment
This is a remote contact center position, with candidates required to live within approximately 60 miles of Winchester or Tidewater. The contact center operates 24/7/365 to support members worldwide. Shifts are generally flexible, meaning your start and end times can vary within about a one‑hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will take back‑to‑back calls for most of your shift and may be on the phone for up to four hours before your next scheduled break. Breaks and meals occur at designated times and must be taken as scheduled. You will work on a computer using multiple systems and applications throughout the day in a professional, remote setting.
Job Type & Location
Contract to Hire position based out of Front Royal, VA.
Pay and Benefits
The pay range for this position is $19.50 /hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
EEO Statement
We are an equal‑opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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This role supports a fast‑paced, 24/7 contact center. You will respond to a high volume of inbound and outbound calls from members and other individuals. Your responsibilities include providing accurate information about financial products and services, completing account transactions, and creating positive member experiences through active listening, professional communication, and strong multitasking across multiple systems.
Responsibilities
Respond to a high volume of inbound and outbound calls in a structured, schedule‑driven contact center environment.
Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
Perform account transactions and related functions in accordance with established policies and procedures.
Use active listening skills to understand member needs and concerns, and respond with empathy and professionalism.
Navigate and adapt to multiple computer systems simultaneously while maintaining accuracy and efficiency.
Advise members on additional products and services that may meet their financial needs and deepen their relationship with the institution.
Ensure full compliance with policies, procedures, and regulatory requirements during every member interaction.
Maintain a high standard of customer service while handling back‑to‑back calls for extended periods.
Follow structured schedules, including breaks and meal periods, and adhere to assigned shift expectations.
Document member interactions and actions taken in the appropriate systems in a timely and accurate manner.
Essential Skills
Proven customer service experience in a professional, high‑contact environment such as a call center, administrative office, receptionist/secretary role, banking/mortgage, or high volume retail.
Experience handling high volume calls in a structured, schedule‑driven contact center or similar environment.
Strong data entry skills with attention to accuracy and detail while working quickly.
Ability to manage inbound and outbound calls efficiently and professionally.
Comfort working in a very structured environment with defined schedules, procedures, and performance expectations.
Ability to learn and navigate multiple computer systems and applications simultaneously.
Strong verbal communication skills with clear, professional phone etiquette.
Demonstrated ability to follow policy and procedure to ensure compliance.
Capability to handle back‑to‑back calls for extended periods while maintaining quality and composure.
Additional Skills & Qualifications
Background in call center, administrative support, secretary/receptionist, banking or mortgage services, or high volume retail is highly relevant.
Experience in a professional office or financial services environment is beneficial.
Comfort discussing financial products and services with members or customers.
Ability to identify member needs and suggest appropriate products or services.
Strong organizational skills and reliability in adhering to schedules and structured workflows.
Work Environment
This is a remote contact center position, with candidates required to live within approximately 60 miles of Winchester or Tidewater. The contact center operates 24/7/365 to support members worldwide. Shifts are generally flexible, meaning your start and end times can vary within about a one‑hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will take back‑to‑back calls for most of your shift and may be on the phone for up to four hours before your next scheduled break. Breaks and meals occur at designated times and must be taken as scheduled. You will work on a computer using multiple systems and applications throughout the day in a professional, remote setting.
Job Type & Location
Contract to Hire position based out of Front Royal, VA.
Pay and Benefits
The pay range for this position is $19.50 /hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
EEO Statement
We are an equal‑opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#J-18808-Ljbffr