Service Coordinator
Daikin Applied Americas, Indianapolis, IN, United States
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a
Service Coordinator II . You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Indianapolis, IN - Hybrid
Your Responsibilities
Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
Handle customer inquiries and route questions of technical nature to the appropriate resource
Tracking of time and attendance for technicians
Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
Invoice and bill customers
Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received
Coordinate warranty administration process, parts orders, and track shipments
Answer telephones and greet customers while maintaining professional and courteous customer contact
Assist new hires in the completion of their new hire paperwork, complete employer-required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
Maintain OSHA logs
Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
Maintain filing for office equipment (copier, telephone, fax, etc.)
Provide initial notification of Workers Compensation claims to insurance carrier
Your Qualifications
High School Diploma or GED
6-8+ years of related experience in mechanical, electrical, or plumbing service field
Bachelor’s degree may be considered in lieu of work experience
Experience working with HVAC Technicians (preferred)
Experience with Astea and/or any other service tracking software
Proficient knowledge of Microsoft Office Suite
Your Benefits
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
Work visa sponsorship is not available for this position.
The typical hourly pay rate for this position ranges from $28.61 - $47.00 / hr. in Indiana. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
#J-18808-Ljbffr
Service Coordinator II . You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Indianapolis, IN - Hybrid
Your Responsibilities
Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
Handle customer inquiries and route questions of technical nature to the appropriate resource
Tracking of time and attendance for technicians
Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
Invoice and bill customers
Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received
Coordinate warranty administration process, parts orders, and track shipments
Answer telephones and greet customers while maintaining professional and courteous customer contact
Assist new hires in the completion of their new hire paperwork, complete employer-required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
Maintain OSHA logs
Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
Maintain filing for office equipment (copier, telephone, fax, etc.)
Provide initial notification of Workers Compensation claims to insurance carrier
Your Qualifications
High School Diploma or GED
6-8+ years of related experience in mechanical, electrical, or plumbing service field
Bachelor’s degree may be considered in lieu of work experience
Experience working with HVAC Technicians (preferred)
Experience with Astea and/or any other service tracking software
Proficient knowledge of Microsoft Office Suite
Your Benefits
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
Work visa sponsorship is not available for this position.
The typical hourly pay rate for this position ranges from $28.61 - $47.00 / hr. in Indiana. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
#J-18808-Ljbffr