Dispatch Coordinator
Walker Property Services, LLC, Florida, NY, United States
Join Walker Property Services, LLC as a Dispatch Coordinator, a vital role where you'll handle maintenance requests with precision and dispatch the right vendors or teams to ensure high-quality service. Your efforts will be key in maintaining our commitment to excellence, acting as a crucial touchpoint from the first call to the final follow-up. We trust that your contributions will empower us to continue delivering exceptional service to our valued clients. At Walker Property Services, your dedication and expertise are truly valued. We offer competitive pay, performance bonuses, and comprehensive benefits, including health insurance and 401(k) matching. You'll benefit from paid vacation and holidays, plus opportunities for referral bonuses. Our emphasis on innovation and professional development means you’ll have the support to grow within our dynamic team. Ready to contribute to our success and deliver top-tier service to Fortune 500 clients? Let’s make a difference together.
Responsibilities
Answer incoming calls and emails from clients reporting facility issues
Create work orders with a high level of accuracy and urgency
Taking detailed notes on every call
Dispatch the appropriate technician or vendor based on trade, availability, and geography
Monitor progress, troubleshoot delays, and elevate issues when needed
Maintain regular contact with clients and vendors to ensure clear communication
Confirm resolution and satisfaction before closing out any job
Document quality concerns and assist with continuous service improvement efforts
Participate in team huddles, process improvement discussions, and quality reviews
Project Management from inception to job completion
Qualifications
Experience in dispatching or coordinating logistics in a fast-paced environment is preferred
Ability to manage multiple tasks simultaneously with a high degree of accuracy and attention to detail
Strong problem-solving skills to troubleshoot delays and elevate issues when necessary
Proficiency in using dispatch software and other relevant technology tools preferred
Ability to work collaboratively in team settings and contribute to process improvement discussions
Experience in project management from inception to completion, ensuring timely and quality outcomes, preferred
Compensation: $15-$18 hourly
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Responsibilities
Answer incoming calls and emails from clients reporting facility issues
Create work orders with a high level of accuracy and urgency
Taking detailed notes on every call
Dispatch the appropriate technician or vendor based on trade, availability, and geography
Monitor progress, troubleshoot delays, and elevate issues when needed
Maintain regular contact with clients and vendors to ensure clear communication
Confirm resolution and satisfaction before closing out any job
Document quality concerns and assist with continuous service improvement efforts
Participate in team huddles, process improvement discussions, and quality reviews
Project Management from inception to job completion
Qualifications
Experience in dispatching or coordinating logistics in a fast-paced environment is preferred
Ability to manage multiple tasks simultaneously with a high degree of accuracy and attention to detail
Strong problem-solving skills to troubleshoot delays and elevate issues when necessary
Proficiency in using dispatch software and other relevant technology tools preferred
Ability to work collaboratively in team settings and contribute to process improvement discussions
Experience in project management from inception to completion, ensuring timely and quality outcomes, preferred
Compensation: $15-$18 hourly
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