Dispatch Coordinator II
Canon USA, Itasca, IL, United States
Overview
Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.
Responsibilities
Provides outstanding service to customers calling the dispatch team for service.
Responds to routine customer inquiries via live call or Email as needed.
Provides follow through on any special customer needs in a timely manner.
Responsible for handling escalated situations.
Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.
Coaches peers to improve response times and deliver exceptional customer experience.
Provides optimization feedback (systems, process) to leadership as needed.
Performs stress testing and user acceptance testing as needed to fully vet new systems enhancements.
Qualifications
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
Associate's degree or equivalent required. Some college preferred.
Related experience preferred.
Strong verbal and written communication skills.
Proficient in MS Office, strong attention to detail, organized and able to multitask.
Ability to problem solve and handle escalations.
May occasionally work a different shift due to business needs.
Compensation and Perks
Anticipated base salary range: $17.57-26.31 per hour.
About the Company
Company overview information includes Kyosei philosophy of social and environmental responsibility. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. A more comprehensive list of what we have to offer is available at the company benefits page. We comply with applicable laws and require that employees be legally authorized to work in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Work Style
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). This may change based on business needs.
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Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.
Responsibilities
Provides outstanding service to customers calling the dispatch team for service.
Responds to routine customer inquiries via live call or Email as needed.
Provides follow through on any special customer needs in a timely manner.
Responsible for handling escalated situations.
Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.
Coaches peers to improve response times and deliver exceptional customer experience.
Provides optimization feedback (systems, process) to leadership as needed.
Performs stress testing and user acceptance testing as needed to fully vet new systems enhancements.
Qualifications
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
Associate's degree or equivalent required. Some college preferred.
Related experience preferred.
Strong verbal and written communication skills.
Proficient in MS Office, strong attention to detail, organized and able to multitask.
Ability to problem solve and handle escalations.
May occasionally work a different shift due to business needs.
Compensation and Perks
Anticipated base salary range: $17.57-26.31 per hour.
About the Company
Company overview information includes Kyosei philosophy of social and environmental responsibility. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. A more comprehensive list of what we have to offer is available at the company benefits page. We comply with applicable laws and require that employees be legally authorized to work in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Work Style
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). This may change based on business needs.
#J-18808-Ljbffr