Assistant Branch Manager
VyStar Credit Union, Florida, NY, United States
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Job Summary
The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Assistant Branch Manager must participate in the VyStar leadership team and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities.
Essential Job Functions
Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in member service experiences for members and achieve organizational strategic goals and profitability requirements.
Train, encourage, enable, and coach employees to embrace VyStar’s standards of excellence and member service commitments.
Model all VyStar excellence behaviors while performing job duties.
Develop staff for succession planning within the branch network and other lines of business.
Work closely with Human Resources and Training to ensure recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
Assist the BVP by partnering with internal departments dependent upon referrals for success.
Establish and validate performance objectives for the branch consistent with VyStar excellence and branch scorecards.
Provide ongoing coaching for direct reports, including evaluations, performance reviews, and career progression discussions.
Conduct daily team huddles and weekly sales meetings in partnership with the BVP, providing training on products and services and skill practice.
Prepare and administer performance appraisals for direct reports.
Analyze data to determine and implement staffing changes and modifications as needed.
Support and participate in all Credit Union initiatives and campaigns.
Ensure compliance with regulations, policies, and procedures and perform audits.
Adhere to solid risk management guidelines in a highly regulated environment.
Collaborate with Branch Operations Analysts to ensure compliance at applicable locations.
Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
Work from home during branch closures, such as during disaster recovery events.
Lead by example through community service supporting the VyStar brand.
Create and maintain an inclusive and professional environment where all team members are respected and diversity is valued.
Support a high school branch and college employees, including mentoring, training, and development of student interns and ensuring compliance with rules and regulations.
Resolve member concerns independently and appropriately elevate more complex concerns.
Provide counseling to members and employees on financial matters and make appropriate recommendations.
Perform other duties as assigned.
All employees are expected to help identify, assess, manage, and report risks within their domain to enhance a healthy risk culture and comply with regulatory mandates.
Job Qualifications
Education
High school Diploma/GED is required.
Associate’s degree is preferred.
Experience
3+ years in a customer service, sales, community service, military or leadership role is required.
2 years’ experience in a lead role within a financial institution is preferred.
Knowledge, Skills & Abilities
A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
Strong teaching and mentoring skills and a commitment to quality service.
Ability to work in a fast paced, changing environment and a strong desire to assist members in meeting their financial needs.
May stand throughout entire shift to assist members or other staff.
Disclaimers and Work Environment
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Additional Job Description
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus: Focus your full attention by carefully listening to and observing your client or member.
Connect: Consistently be friendly and approachable. Demonstrate you care.
Understand: Listen empathetically and ask questions.
Counsel: Recommend solutions based on your client’s or member’s needs and objectives.
Advance: Ensure that member's expectations were exceeded. Verify necessary follow-up action.
Legal Statement
VyStar Credit Union is an equal opportunity employer. We do not accept unsolicited resumes from staffing agencies or search firms.
VyStar Credit Union Human Resources
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We encourage you to become a part of VyStar Credit Union's family of employees.
Job Summary
The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Assistant Branch Manager must participate in the VyStar leadership team and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities.
Essential Job Functions
Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in member service experiences for members and achieve organizational strategic goals and profitability requirements.
Train, encourage, enable, and coach employees to embrace VyStar’s standards of excellence and member service commitments.
Model all VyStar excellence behaviors while performing job duties.
Develop staff for succession planning within the branch network and other lines of business.
Work closely with Human Resources and Training to ensure recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
Assist the BVP by partnering with internal departments dependent upon referrals for success.
Establish and validate performance objectives for the branch consistent with VyStar excellence and branch scorecards.
Provide ongoing coaching for direct reports, including evaluations, performance reviews, and career progression discussions.
Conduct daily team huddles and weekly sales meetings in partnership with the BVP, providing training on products and services and skill practice.
Prepare and administer performance appraisals for direct reports.
Analyze data to determine and implement staffing changes and modifications as needed.
Support and participate in all Credit Union initiatives and campaigns.
Ensure compliance with regulations, policies, and procedures and perform audits.
Adhere to solid risk management guidelines in a highly regulated environment.
Collaborate with Branch Operations Analysts to ensure compliance at applicable locations.
Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
Work from home during branch closures, such as during disaster recovery events.
Lead by example through community service supporting the VyStar brand.
Create and maintain an inclusive and professional environment where all team members are respected and diversity is valued.
Support a high school branch and college employees, including mentoring, training, and development of student interns and ensuring compliance with rules and regulations.
Resolve member concerns independently and appropriately elevate more complex concerns.
Provide counseling to members and employees on financial matters and make appropriate recommendations.
Perform other duties as assigned.
All employees are expected to help identify, assess, manage, and report risks within their domain to enhance a healthy risk culture and comply with regulatory mandates.
Job Qualifications
Education
High school Diploma/GED is required.
Associate’s degree is preferred.
Experience
3+ years in a customer service, sales, community service, military or leadership role is required.
2 years’ experience in a lead role within a financial institution is preferred.
Knowledge, Skills & Abilities
A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
Strong teaching and mentoring skills and a commitment to quality service.
Ability to work in a fast paced, changing environment and a strong desire to assist members in meeting their financial needs.
May stand throughout entire shift to assist members or other staff.
Disclaimers and Work Environment
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Additional Job Description
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus: Focus your full attention by carefully listening to and observing your client or member.
Connect: Consistently be friendly and approachable. Demonstrate you care.
Understand: Listen empathetically and ask questions.
Counsel: Recommend solutions based on your client’s or member’s needs and objectives.
Advance: Ensure that member's expectations were exceeded. Verify necessary follow-up action.
Legal Statement
VyStar Credit Union is an equal opportunity employer. We do not accept unsolicited resumes from staffing agencies or search firms.
VyStar Credit Union Human Resources
#J-18808-Ljbffr