Transplant Financial Coordinator
University of Maryland Medical System, Baltimore, MD, United States
Responsibilities
Interview transplant candidates to assess insurance coverage and eligibility for financial assistance programs
Verify insurance benefits, process authorizations, and resolve coverage barriers including identifying alternative financial aid or charity programs
Schedule inpatient and outpatient admissions; register patients and create hospital accounts for procedures and diagnostic tests
Educate patients on insurance coverage, billing requirements, and self-pay responsibilities
Maintain and update transplant database with authorization numbers, patient financials, and key billing information
Develop and maintain financial reference guides including payer‑specific policies, reimbursement guidelines, and state/federal regulations
Communicate coverage issues to transplant clinical staff and collaborate to resolve
Participate in transplant team meetings to present payer requirements and financial concerns
Develop letters of medical necessity and respond to third‑party payer requests for additional information
Perform charge entry for national donor programs and ensure accurate billing across all transplant phases
Complete billing attachments for managed care global contracts
Maintain communication with Managed Care/Contracting to identify and process contract patients
Develop and maintain workload volume reports as requested
Serve as a resource for departments within and outside the Cancer Center or Transplant Center
Cross cover for vacancies and assume additional workload as needed
Performs other duties as assigned
Job Requirements
High School Diploma or GED required
Minimum 3 years of financial counseling experience in a hospital or healthcare setting
Knowledge, Skills & Abilities
Knowledge of insurance verification and hospital registration systems
EPIC experience preferred
Strong written and verbal communication skills
Proficient in word processing, database software, and basic computer operation
Ability to serve diverse patient populations with understanding of growth and development across the lifespan
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Interview transplant candidates to assess insurance coverage and eligibility for financial assistance programs
Verify insurance benefits, process authorizations, and resolve coverage barriers including identifying alternative financial aid or charity programs
Schedule inpatient and outpatient admissions; register patients and create hospital accounts for procedures and diagnostic tests
Educate patients on insurance coverage, billing requirements, and self-pay responsibilities
Maintain and update transplant database with authorization numbers, patient financials, and key billing information
Develop and maintain financial reference guides including payer‑specific policies, reimbursement guidelines, and state/federal regulations
Communicate coverage issues to transplant clinical staff and collaborate to resolve
Participate in transplant team meetings to present payer requirements and financial concerns
Develop letters of medical necessity and respond to third‑party payer requests for additional information
Perform charge entry for national donor programs and ensure accurate billing across all transplant phases
Complete billing attachments for managed care global contracts
Maintain communication with Managed Care/Contracting to identify and process contract patients
Develop and maintain workload volume reports as requested
Serve as a resource for departments within and outside the Cancer Center or Transplant Center
Cross cover for vacancies and assume additional workload as needed
Performs other duties as assigned
Job Requirements
High School Diploma or GED required
Minimum 3 years of financial counseling experience in a hospital or healthcare setting
Knowledge, Skills & Abilities
Knowledge of insurance verification and hospital registration systems
EPIC experience preferred
Strong written and verbal communication skills
Proficient in word processing, database software, and basic computer operation
Ability to serve diverse patient populations with understanding of growth and development across the lifespan
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