Customer Service Rep
Inside Higher Ed, Gainesville, FL, United States
Job No:
539511
Work Type:
Full Time
Location:
Main Campus (Gainesville, FL)
Categories:
Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Dentistry, Health Care Administration/Support
Department:
34010302 - DN-CHART ROOM
Job Description
The University of Florida College of Dentistry is seeking a Customer Service Representative in Dental Records and Patient Registration. This position provides clerical and non‑clerical support to the Office of Clinic Administration.
Support of Patient Registration
Aid the Patient Registration Area with management of patient check‑in, questions, phone calls, college switchboard.
Utilize Axium to accurately collect and document Protected Health Information (PHI).
Prepare daily for patient appointments. Collect and accurately record all demographic information, obtain photo identification, insurance details and obtain all necessary patient consent forms.
Professionally answer calls from patients and internal personnel.
Maintain a clean, organized, and welcoming lobby environment while adhering to all safety and security protocols.
Responsible for logging use of wheelchairs and sign stands.
Record Management and Compliance
Duplicate records as they come in at the front desk. Patients may request an email copy by using the secure portal and compliance with the HIPAA disclosure form.
Complete documentation of all actions taken.
Operational Support
Serve as a backup for the immediate supervisor during absences.
Provide coverage for switchboards in dental records as needed.
Successfully complete various projects as assigned on a timely basis.
Other duties as assigned.
Expected Salary
$15.80 - $16.86 per hour; commensurate with education and experience
Benefits
The University of Florida offers low‑cost State Health plans, a number of Dental plans to fit you and your family's needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.
Retirement plans include a competitive pension plan, investment accounts and voluntary add‑ons such as 457 deferred compensation and 403(b) plans.
Leave programs include vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period.
Paid family leave of eight full weeks over a 24‑month period is available.
Employees are eligible for the GatorPerks Discount Program, providing savings at various businesses and retailers.
Required Qualifications
High school diploma or equivalent.
One year of relevant experience.
Preferred Qualifications
Working knowledge of the University of Florida, State University System, and government agencies.
Ability to communicate effectively, orally and in writing.
Skill in preparing correspondence and reports using a personal computer.
Ability to take instruction from supervisors and carry to satisfactory completion.
Ability to understand and apply rules, priorities, policies and procedures to daily/overall work schedule.
Ability to establish and maintain good work relationships with faculty, staff and students.
Veteran's Preference
This position is eligible for veteran's preference.
Health Assessment Required
Yes
Applications Close
27 April 2026
Equal Employment Opportunity
The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call the provided phone number or visit Accessibility at UF.
#J-18808-Ljbffr
539511
Work Type:
Full Time
Location:
Main Campus (Gainesville, FL)
Categories:
Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Dentistry, Health Care Administration/Support
Department:
34010302 - DN-CHART ROOM
Job Description
The University of Florida College of Dentistry is seeking a Customer Service Representative in Dental Records and Patient Registration. This position provides clerical and non‑clerical support to the Office of Clinic Administration.
Support of Patient Registration
Aid the Patient Registration Area with management of patient check‑in, questions, phone calls, college switchboard.
Utilize Axium to accurately collect and document Protected Health Information (PHI).
Prepare daily for patient appointments. Collect and accurately record all demographic information, obtain photo identification, insurance details and obtain all necessary patient consent forms.
Professionally answer calls from patients and internal personnel.
Maintain a clean, organized, and welcoming lobby environment while adhering to all safety and security protocols.
Responsible for logging use of wheelchairs and sign stands.
Record Management and Compliance
Duplicate records as they come in at the front desk. Patients may request an email copy by using the secure portal and compliance with the HIPAA disclosure form.
Complete documentation of all actions taken.
Operational Support
Serve as a backup for the immediate supervisor during absences.
Provide coverage for switchboards in dental records as needed.
Successfully complete various projects as assigned on a timely basis.
Other duties as assigned.
Expected Salary
$15.80 - $16.86 per hour; commensurate with education and experience
Benefits
The University of Florida offers low‑cost State Health plans, a number of Dental plans to fit you and your family's needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.
Retirement plans include a competitive pension plan, investment accounts and voluntary add‑ons such as 457 deferred compensation and 403(b) plans.
Leave programs include vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period.
Paid family leave of eight full weeks over a 24‑month period is available.
Employees are eligible for the GatorPerks Discount Program, providing savings at various businesses and retailers.
Required Qualifications
High school diploma or equivalent.
One year of relevant experience.
Preferred Qualifications
Working knowledge of the University of Florida, State University System, and government agencies.
Ability to communicate effectively, orally and in writing.
Skill in preparing correspondence and reports using a personal computer.
Ability to take instruction from supervisors and carry to satisfactory completion.
Ability to understand and apply rules, priorities, policies and procedures to daily/overall work schedule.
Ability to establish and maintain good work relationships with faculty, staff and students.
Veteran's Preference
This position is eligible for veteran's preference.
Health Assessment Required
Yes
Applications Close
27 April 2026
Equal Employment Opportunity
The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call the provided phone number or visit Accessibility at UF.
#J-18808-Ljbffr