Non-Warranty Claims Specialist
Ingersoll Rand, Mocksville, NC, United States
Job Title
Non-Warranty Claims Specialist
Location
Quincy, Illinois; Campbellsville, NC or Mooresville, NC
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com.
Job Overview
We have an opportunity available for a Non-Warranty Claims Specialist in Quincy, Illinois. This position involves detailed interactions with internal and external customers, including validating claim requests, collaborating with shipping carriers, factories, and quality teams; and booking and communicating credit or return information. It involves communicating clearly with all internal departments and customers/distributors outside the company daily while providing a world‑class customer experience.
Responsibilities
Validate claim requests and collaborate with internal teams and external customers/distributors
Coordinate with shipping carriers, factories, and quality teams to resolve claims
Book and communicate credit or return information efficiently
Maintain clear and professional communication via email and phone with internal and external contacts
Provide outstanding customer service and support
Handle multiple tasks in a professional and efficient manner
Use SAP, Oracle, Salesforce, and MS Office tools to manage customer and claim data
Analyze customer needs and resolve issues by applying problem‑solving skills
Maintain detailed and accurate records of claim interactions and resolutions
Requirements
Bachelor's Degree in Business, Marketing, or Technical related field preferred
Product and/or customer service experience is required
Core Competencies
Excellent communication skills, both written and verbal
Ability to handle multiple tasks professionally and efficiently
Strong analytical and problem‑solving skills
Experience with SAP, Oracle, Salesforce (especially customer‑related modules) is advantageous
Proficiency in Microsoft Word, Excel, and PowerPoint
Preferences
Some accounting/financial experience is preferred
Mechanical aptitude and product knowledge a plus
Work Arrangement and Travel Requirements
This position is based at our Quincy, Illinois, Campbellsville, NC or Mocksville, NC site.
Compensation
The pay range for this role is $50,000-55,000k.
Benefits
At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well‑being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options.
Equal Employment Opportunity
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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Non-Warranty Claims Specialist
Location
Quincy, Illinois; Campbellsville, NC or Mooresville, NC
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com.
Job Overview
We have an opportunity available for a Non-Warranty Claims Specialist in Quincy, Illinois. This position involves detailed interactions with internal and external customers, including validating claim requests, collaborating with shipping carriers, factories, and quality teams; and booking and communicating credit or return information. It involves communicating clearly with all internal departments and customers/distributors outside the company daily while providing a world‑class customer experience.
Responsibilities
Validate claim requests and collaborate with internal teams and external customers/distributors
Coordinate with shipping carriers, factories, and quality teams to resolve claims
Book and communicate credit or return information efficiently
Maintain clear and professional communication via email and phone with internal and external contacts
Provide outstanding customer service and support
Handle multiple tasks in a professional and efficient manner
Use SAP, Oracle, Salesforce, and MS Office tools to manage customer and claim data
Analyze customer needs and resolve issues by applying problem‑solving skills
Maintain detailed and accurate records of claim interactions and resolutions
Requirements
Bachelor's Degree in Business, Marketing, or Technical related field preferred
Product and/or customer service experience is required
Core Competencies
Excellent communication skills, both written and verbal
Ability to handle multiple tasks professionally and efficiently
Strong analytical and problem‑solving skills
Experience with SAP, Oracle, Salesforce (especially customer‑related modules) is advantageous
Proficiency in Microsoft Word, Excel, and PowerPoint
Preferences
Some accounting/financial experience is preferred
Mechanical aptitude and product knowledge a plus
Work Arrangement and Travel Requirements
This position is based at our Quincy, Illinois, Campbellsville, NC or Mocksville, NC site.
Compensation
The pay range for this role is $50,000-55,000k.
Benefits
At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well‑being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options.
Equal Employment Opportunity
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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