Senior Specialist Digital Experience
Staples, Framingham, MA, United States
Staples is business to business. You’re what binds us together.
Our eCommerce team delivers customer‑centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end‑to‑end with our sales, merchandising, finance, logistics and technology teams to provide a world‑class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer‑obsessed, and are looking for well‑rounded professionals with strong eCommerce business acumen to join our team.
Senior Specialist, Digital Experience
Supports the execution of digital experience initiatives across Staples’ eCommerce platforms. This role focuses on implementing site enhancements, analyzing performance data, and collaborating with partners across marketing, technology, analytics, and UX to improve usability, engagement, and conversion. The position requires strong execution skills, sound judgment within established frameworks, and the ability to independently manage moderately complex assignments that advance broader digital experience strategies.
What You’ll Be Doing:
Execute digital experience initiatives across web and app platforms aligned to business and customer experience goals
Support site enhancements, feature launches, and optimization initiatives by translating requirements into actionable execution plans
Conduct and analyze A/B testing, usability testing, and customer feedback to identify opportunities for continuous improvement
Monitor digital performance metrics and provide insights and recommendations to improve engagement, conversion, and customer satisfaction
Partner cross‑functionally with marketing, merchandising, technology, analytics, and UX teams to deliver coordinated digital initiatives
Contribute to digital roadmaps and support small projects or components of larger initiatives
Maintain documentation, testing results, and reporting to support visibility, governance, and knowledge sharing
Stay current on digital experience best practices, tools, and trends relevant to eCommerce
What You Bring To The Table:
Strong problem‑solver and analytical skills with close attention to detail
Ability to manage multiple priorities and consistently deliver high‑quality work within deadlines
Clear written and verbal communication skills
Collaborative mindset with the ability to work effectively across cross‑functional teams
Proactive, self‑directed approach with accountability and sound judgment
Basic Qualifications:
2+ years of progressively responsible experience in digital experience, eCommerce, digital marketing, analytics, or a related field
Experience supporting digital experience initiatives across web and/or mobile platforms
Working knowledge of digital analytics tools such as Google Analytics or Adobe Analytics
Hands‑on experience supporting A/B testing, usability testing, or conversion optimization effortsFamiliarity with CMS tools and digital platforms used to manage site content or features
Ability to independently manage assigned tasks and small projects within defined timelines
Demonstrated ability to collaborate effectively with cross‑functional partners
Preferred Qualifications:
Bachelor’s degree in Digital Marketing, Business, Information Technology, Analytics, or a related field, or an equivalent combination of education and experience
Experience supporting eCommerce or high‑traffic consumer digital platforms
Working knowledge of UX/UI principles and experience partnering with design teams
Exposure to Agile or project management tools such as Jira or Asana
Experience preparing performance reports or dashboards for business stakeholders
Certification in digital analytics, UX, or digital marketing (e.g., Google Analytics or UX certification)
We Offer:
Inclusive culture with associate‑led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
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Our eCommerce team delivers customer‑centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end‑to‑end with our sales, merchandising, finance, logistics and technology teams to provide a world‑class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer‑obsessed, and are looking for well‑rounded professionals with strong eCommerce business acumen to join our team.
Senior Specialist, Digital Experience
Supports the execution of digital experience initiatives across Staples’ eCommerce platforms. This role focuses on implementing site enhancements, analyzing performance data, and collaborating with partners across marketing, technology, analytics, and UX to improve usability, engagement, and conversion. The position requires strong execution skills, sound judgment within established frameworks, and the ability to independently manage moderately complex assignments that advance broader digital experience strategies.
What You’ll Be Doing:
Execute digital experience initiatives across web and app platforms aligned to business and customer experience goals
Support site enhancements, feature launches, and optimization initiatives by translating requirements into actionable execution plans
Conduct and analyze A/B testing, usability testing, and customer feedback to identify opportunities for continuous improvement
Monitor digital performance metrics and provide insights and recommendations to improve engagement, conversion, and customer satisfaction
Partner cross‑functionally with marketing, merchandising, technology, analytics, and UX teams to deliver coordinated digital initiatives
Contribute to digital roadmaps and support small projects or components of larger initiatives
Maintain documentation, testing results, and reporting to support visibility, governance, and knowledge sharing
Stay current on digital experience best practices, tools, and trends relevant to eCommerce
What You Bring To The Table:
Strong problem‑solver and analytical skills with close attention to detail
Ability to manage multiple priorities and consistently deliver high‑quality work within deadlines
Clear written and verbal communication skills
Collaborative mindset with the ability to work effectively across cross‑functional teams
Proactive, self‑directed approach with accountability and sound judgment
Basic Qualifications:
2+ years of progressively responsible experience in digital experience, eCommerce, digital marketing, analytics, or a related field
Experience supporting digital experience initiatives across web and/or mobile platforms
Working knowledge of digital analytics tools such as Google Analytics or Adobe Analytics
Hands‑on experience supporting A/B testing, usability testing, or conversion optimization effortsFamiliarity with CMS tools and digital platforms used to manage site content or features
Ability to independently manage assigned tasks and small projects within defined timelines
Demonstrated ability to collaborate effectively with cross‑functional partners
Preferred Qualifications:
Bachelor’s degree in Digital Marketing, Business, Information Technology, Analytics, or a related field, or an equivalent combination of education and experience
Experience supporting eCommerce or high‑traffic consumer digital platforms
Working knowledge of UX/UI principles and experience partnering with design teams
Exposure to Agile or project management tools such as Jira or Asana
Experience preparing performance reports or dashboards for business stakeholders
Certification in digital analytics, UX, or digital marketing (e.g., Google Analytics or UX certification)
We Offer:
Inclusive culture with associate‑led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
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