IT Incident & Problem Management Specialist

COMMSERVE TECHNOLOGIES INC is seeking an ITIL Incident Management/IT Ops Analyst in Irvine, CA. The role involves managing the Problem Management lifecycle, supporting major incidents, and utilizing ServiceNow for tracking. Ideal candidates will have 3–5 years of experience in IT Operations, strong ITIL certification, and expertise in root cause analysis and incident review. The position requires participation in a 24×7 on-call rotation and flexibility for early morning and late evening operations.
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