Site Services Coordinator
Avantor, Cambridge, MA, United States
Opportunity
In this role, you will report to the Onsite Supervisor and work closely with Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission‑based lab work and research protocols that help return time back to science.
Location
Cambridge, MA 02142
Shift
Monday – Friday 7:30 AM – 4 PM
Hourly Pay Range
$28/hr – $30/hr
Benefits
Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), and company‑paid holidays
Financial Well‑Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
Recognition: Celebrate your peers and earn points to redeem for gifts and products
Education
A high school diploma or GED is required
Experience
2+ years of experience in material handling and/or inventory management, and 2+ years of customer service experience required
Collaboration Tools
Microsoft Suite experience with proficiency in Word and Excel required
SAP, Citrix, ChemSW, and Avantor’s inventory systems
Qualifications
Proven understanding of shipping and purchasing required
Excellent customer service skills with the ability to display a professional can‑do demeanor required
High regard for safety, quality, and adherence to protocols, procedures, and policies required
Able to communicate effectively, both in writing and verbally, with customer contacts and internal contacts required
Proactive/forward‑thinking with the ability to prioritize tasks and self‑motivate to meet goals required
Able to lift 50 lbs required
Knowledge of scientific products and services is strongly desired but not required
Responsibilities
Process tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting
Monitor slow‑moving and dead inventory, conduct cycle counting, yearly physical inventories, and report
Provide daily customer service functions and communicate with the customer relative to inventory management
Monitor back‑order reporting and expediting, direct factory shipments, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues
Run monthly and weekly reports, maintain metrics, and track cost savings
Perform shipping coordination activities such as shipping customer material, handling routine issues, entering shipping information into the customer computer system, and equipment inspections
Handle hazardous material, including preparing shipping documentation and packaging requirements
Interface directly with customer point of contact, purchasing directors, facility directors, and plant managers
Run consigned, non‑consigned, customer‑owned, and/or 3rd‑party inventory
Use Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer‑specific systems) in fulfillment of job duties
Meet goals and objectives: safety, performance, and quality
Create programs for enhanced service efficiencies
Work with Avantor Sales Force and manufacturing representatives
Document organizational change
Responsible for the desktop delivery of inbound packages to customer contacts
Updating and maintaining Standard Operating Procedures
Other duties as assigned
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
#J-18808-Ljbffr
In this role, you will report to the Onsite Supervisor and work closely with Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission‑based lab work and research protocols that help return time back to science.
Location
Cambridge, MA 02142
Shift
Monday – Friday 7:30 AM – 4 PM
Hourly Pay Range
$28/hr – $30/hr
Benefits
Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), and company‑paid holidays
Financial Well‑Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
Recognition: Celebrate your peers and earn points to redeem for gifts and products
Education
A high school diploma or GED is required
Experience
2+ years of experience in material handling and/or inventory management, and 2+ years of customer service experience required
Collaboration Tools
Microsoft Suite experience with proficiency in Word and Excel required
SAP, Citrix, ChemSW, and Avantor’s inventory systems
Qualifications
Proven understanding of shipping and purchasing required
Excellent customer service skills with the ability to display a professional can‑do demeanor required
High regard for safety, quality, and adherence to protocols, procedures, and policies required
Able to communicate effectively, both in writing and verbally, with customer contacts and internal contacts required
Proactive/forward‑thinking with the ability to prioritize tasks and self‑motivate to meet goals required
Able to lift 50 lbs required
Knowledge of scientific products and services is strongly desired but not required
Responsibilities
Process tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting
Monitor slow‑moving and dead inventory, conduct cycle counting, yearly physical inventories, and report
Provide daily customer service functions and communicate with the customer relative to inventory management
Monitor back‑order reporting and expediting, direct factory shipments, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues
Run monthly and weekly reports, maintain metrics, and track cost savings
Perform shipping coordination activities such as shipping customer material, handling routine issues, entering shipping information into the customer computer system, and equipment inspections
Handle hazardous material, including preparing shipping documentation and packaging requirements
Interface directly with customer point of contact, purchasing directors, facility directors, and plant managers
Run consigned, non‑consigned, customer‑owned, and/or 3rd‑party inventory
Use Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer‑specific systems) in fulfillment of job duties
Meet goals and objectives: safety, performance, and quality
Create programs for enhanced service efficiencies
Work with Avantor Sales Force and manufacturing representatives
Document organizational change
Responsible for the desktop delivery of inbound packages to customer contacts
Updating and maintaining Standard Operating Procedures
Other duties as assigned
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
#J-18808-Ljbffr