Records Manager
Opensity Solutions, Boston, MA, United States
Opensity Solutions is seeking an experienced Site Manager to oversee daily operations for one of our prominent law firm clients in the Boston area. This role is responsible for managing a team of service professionals supporting multiple operational areas including mailroom services, print/copy operations, reception, hospitality, with a heavy focus on records management.
The ideal candidate is a service-driven leader who thrives in professional environments, communicates effectively with clients, and has experience supervising teams in office services, Records Management or similar operational functions.
This position plays a key role in maintaining high service standards while strengthening client relationships and supporting the firm through an upcoming office move and workspace cleanup initiative.
Key Responsibilities
Manage and supervise a team of approximately 8 staff members across mailroom, print/copy, reception, hospitality, and records functions
Lead recruiting efforts including interviewing, onboarding, and training new hires
Create staff schedules and manage day-to-day workflow and service delivery
Conduct performance reviews, coaching, and corrective actions when necessary
Build and maintain strong relationships with the client’s Office Manager and internal staff
Coordinate and execute onsite client meetings and hospitality events
Ensure consistent delivery of high-level service standards across all operational areas
Support office cleanup and organization initiatives in preparation for an upcoming office move
Identify opportunities for operational improvement and service excellence
Qualifications
Bachelor’s degree in business, Management, or related field preferred/ HS Diploma is a must.
Prior supervisory or management experience overseeing Records and operational or service teams is a must.
Experience managing staff scheduling, performance management, and team development.
Strong
communication and client relationship management
skills.
Ability to work in a fast-paced professional services environment.
Highly organized with strong problem-solving abilities.
Preferred Experience
Law firm or
legal services environment
Office services operations
Print production or managed print services
Hospitality or client services environments
Experience supporting office moves or workplace transitions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.
Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.
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The ideal candidate is a service-driven leader who thrives in professional environments, communicates effectively with clients, and has experience supervising teams in office services, Records Management or similar operational functions.
This position plays a key role in maintaining high service standards while strengthening client relationships and supporting the firm through an upcoming office move and workspace cleanup initiative.
Key Responsibilities
Manage and supervise a team of approximately 8 staff members across mailroom, print/copy, reception, hospitality, and records functions
Lead recruiting efforts including interviewing, onboarding, and training new hires
Create staff schedules and manage day-to-day workflow and service delivery
Conduct performance reviews, coaching, and corrective actions when necessary
Build and maintain strong relationships with the client’s Office Manager and internal staff
Coordinate and execute onsite client meetings and hospitality events
Ensure consistent delivery of high-level service standards across all operational areas
Support office cleanup and organization initiatives in preparation for an upcoming office move
Identify opportunities for operational improvement and service excellence
Qualifications
Bachelor’s degree in business, Management, or related field preferred/ HS Diploma is a must.
Prior supervisory or management experience overseeing Records and operational or service teams is a must.
Experience managing staff scheduling, performance management, and team development.
Strong
communication and client relationship management
skills.
Ability to work in a fast-paced professional services environment.
Highly organized with strong problem-solving abilities.
Preferred Experience
Law firm or
legal services environment
Office services operations
Print production or managed print services
Hospitality or client services environments
Experience supporting office moves or workplace transitions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.
Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.
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