Epic Clinical Help Desk Analyst (24/7 Tier 1)

HCTec is looking for a Clinical Service Desk Analyst in the United States to provide Tier 1 support for EHR-related hospital applications. The ideal candidate will have at least 1 year of Epic clinical experience, 2 years in customer service, and the ability to work flexible hours providing 24/7 support. Responsibilities include triaging issues, utilizing customer service guidelines, and maintaining knowledge of client software applications. A High School Diploma is required, with a 2-year degree preferred. Competitive benefits are offered.
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