Customer Service Associate - Automotive Finishes
The Sherwin-Williams Company, Peoria, IL, United States
Overview
The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The role ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The position involves receiving and preparing orders, safely moving and loading, providing customer service, monitoring inventory, and operating color retrieval and paint mixing machine equipment as needed. This role is located at Automotive Branch #9328, 2112 W Townline Road, Peoria, IL 61615. This is a part-time position. The work schedule aligns with the branch's hours of operation (Monday through Friday between 8:00 AM and 5:00 PM); specific hours are determined based on business needs and may change.
Notes: This position is eligible for bonus based on performance and subject to the terms of the Company's applicable plans. This position is eligible for health benefits (e.g., prescription savings and virtual physician visits), retirement and saving benefits, and a generous time away from work package including vacation and holidays. The role may involve contact with customers, including minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, with supervision or without. A criminal history review is conducted to protect the business, employees, customers, vendors, and the public.
Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Operate color retrieval and paint mixing machine equipment as needed
Comply with inventory control procedures and assist with physical inventory process
Complete Monthly and Quarterly Safety Training
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver's license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, with or without reasonable accommodation
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year of work experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
Have at least one (1) year of work experience in customer service, retail, or sales
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The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The role ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The position involves receiving and preparing orders, safely moving and loading, providing customer service, monitoring inventory, and operating color retrieval and paint mixing machine equipment as needed. This role is located at Automotive Branch #9328, 2112 W Townline Road, Peoria, IL 61615. This is a part-time position. The work schedule aligns with the branch's hours of operation (Monday through Friday between 8:00 AM and 5:00 PM); specific hours are determined based on business needs and may change.
Notes: This position is eligible for bonus based on performance and subject to the terms of the Company's applicable plans. This position is eligible for health benefits (e.g., prescription savings and virtual physician visits), retirement and saving benefits, and a generous time away from work package including vacation and holidays. The role may involve contact with customers, including minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, with supervision or without. A criminal history review is conducted to protect the business, employees, customers, vendors, and the public.
Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Operate color retrieval and paint mixing machine equipment as needed
Comply with inventory control procedures and assist with physical inventory process
Complete Monthly and Quarterly Safety Training
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver's license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, with or without reasonable accommodation
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year of work experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
Have at least one (1) year of work experience in customer service, retail, or sales
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