Customer Service Representative
Border States, Odessa, TX, United States
Overview
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in:
Odessa, TX
Application Deadline:
March 17, 2026
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States\' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Essential Functions
Works closely with Border States\' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States\' products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions
Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
Ability to effectively plan and organize.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33%; Frequently 34 - 66%; Continuously 67 - 100%.
Lift from Waist:
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Lift from Floor:
10 to 25 lbs. - Frequently
26 to 50 lbs. - Occasionally
51 to 75 lbs. - Occasionally
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Carried for Distance:
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Physical Activity
Frequency of daily activities:
Sitting (continuous) - Continuously
Standing - Frequently
Walking - Frequently
Bending/stooping - Occasionally
Crawling - Not at all
Climbing/Walking Stairs - Frequently
Reaching - Frequently
Crouching/Squatting - Occasionally
Kneeling - Occasionally
Balancing - Occasionally
Repetitive motion - Continuously
Pivoting - Occasionally
Pushing/Pulling - Occasionally
Grasping - Continuously
Fingering - Continuously
Talking - Continuously
Driving - Occasionally
Desk work - Continuously
Use of a computer - Continuously
Use of a telephone - Continuously
Hearing - Continuously
Exposure to adverse weather & temperature conditions - Occasionally
Travel - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer\'s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Legal and Company Information
Equal Opportunity For All
Border States is an equal opportunity employer and values diversity of all of our employee-owners.
Drug Free/Smoke Free workplace
Employment may be contingent on pre-employment screenings: Criminal background check (required for all positions); Motor Vehicle Record (MVR) check (required for positions involving driving); Drug testing. The MVR check and drug testing vary by role and will be communicated during onboarding.
#J-18808-Ljbffr
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in:
Odessa, TX
Application Deadline:
March 17, 2026
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States\' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Essential Functions
Works closely with Border States\' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States\' products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions
Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
Ability to effectively plan and organize.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33%; Frequently 34 - 66%; Continuously 67 - 100%.
Lift from Waist:
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Lift from Floor:
10 to 25 lbs. - Frequently
26 to 50 lbs. - Occasionally
51 to 75 lbs. - Occasionally
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Carried for Distance:
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Physical Activity
Frequency of daily activities:
Sitting (continuous) - Continuously
Standing - Frequently
Walking - Frequently
Bending/stooping - Occasionally
Crawling - Not at all
Climbing/Walking Stairs - Frequently
Reaching - Frequently
Crouching/Squatting - Occasionally
Kneeling - Occasionally
Balancing - Occasionally
Repetitive motion - Continuously
Pivoting - Occasionally
Pushing/Pulling - Occasionally
Grasping - Continuously
Fingering - Continuously
Talking - Continuously
Driving - Occasionally
Desk work - Continuously
Use of a computer - Continuously
Use of a telephone - Continuously
Hearing - Continuously
Exposure to adverse weather & temperature conditions - Occasionally
Travel - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer\'s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Legal and Company Information
Equal Opportunity For All
Border States is an equal opportunity employer and values diversity of all of our employee-owners.
Drug Free/Smoke Free workplace
Employment may be contingent on pre-employment screenings: Criminal background check (required for all positions); Motor Vehicle Record (MVR) check (required for positions involving driving); Drug testing. The MVR check and drug testing vary by role and will be communicated during onboarding.
#J-18808-Ljbffr