Customer Service Representative - DJS
Wisconsin Stamping and Manufacturing, Pike Lake, WI, United States
Customer Service Representative
Come join our growing manufacturing company. Are you a highly motivated candidate? Are you a dedicated manufacturing professional with a sincere desire to go that extra mile for the customer? We are a team of hardworking professionals that strives to be the best in the industry.
About Our Company
We are a privately‑held independent metal fabrication company that produces components used in a wide range of industries. Our goal is to provide products and services that meet our customers' needs in a timely fashion with the highest level of quality and value. Our capabilities at DJS include CNC machining, full metal fabrication (laser, brake, welding), painting, integrated assemblies and more. Our facility includes the latest manufacturing technology and equipment.
Job Description
The Customer Service Representative assists the Operations and Sales Departments with administrative support through timely and accurate processing of orders, communication and coordination with customers' other departments.
Essential Duties and Responsibilities
Build and maintain customer loyalty by providing prompt friendly service
Support the sales team in a variety of tasks as required
Review orders for accuracy and completion
Issue production shop orders for inventory production to fulfill orders
Inform customer of shipping date and any possible delays
Notify appropriate department of order and shipping date
Verify customer information is correct and up-to-date
Check customer account for credit and outstanding payments
Assist with coordinating logistics for outside processing and purchasing
Other duties as assigned
Qualification Requirements
High School Diploma/GED equivalent
One to three years related experience
Excellent customer service skills and phone etiquette
Computer skills: MS Office, Outlook, Word, Excel and company ERP software
Organized and detail‑oriented
Flexible and responsive with a strong teamwork orientation
Strong verbal and written communication skills
Positive, can‑do attitude
Ability to work independently
Additional Experience (Plus, Not Required)
Certificate from college or technical school
Benefits and Compensation
This is a full‑time position in the competitive metal manufacturing field. Pay range may vary based on factors such as location, education, training and experience. In addition to base pay, we offer a comprehensive benefits package: tuition reimbursement; health, dental, vision and life insurance; short and long‑term disability; generous 401(k) match; paid holidays and paid time off; profit‑sharing; employee and family activities throughout the year. We also offer a lucrative sign‑on bonus for hired candidates.
Equal Opportunity Employer
Wisconsin Stamping welcomes applicants from all backgrounds. We are committed to fostering an inclusive environment. Persons with disabilities who need accommodations may contact hr@wisconsinstamping.com. Staffing agencies, head hunters, recruiters and placement agencies should not contact hiring managers by email or phone.
Application Information
Visits to https://www.wisconsinstamping.com/#gallery-3 provide more information about the company. Apply now if you are enthusiastic about this position and ready for a new challenge.
#J-18808-Ljbffr
Come join our growing manufacturing company. Are you a highly motivated candidate? Are you a dedicated manufacturing professional with a sincere desire to go that extra mile for the customer? We are a team of hardworking professionals that strives to be the best in the industry.
About Our Company
We are a privately‑held independent metal fabrication company that produces components used in a wide range of industries. Our goal is to provide products and services that meet our customers' needs in a timely fashion with the highest level of quality and value. Our capabilities at DJS include CNC machining, full metal fabrication (laser, brake, welding), painting, integrated assemblies and more. Our facility includes the latest manufacturing technology and equipment.
Job Description
The Customer Service Representative assists the Operations and Sales Departments with administrative support through timely and accurate processing of orders, communication and coordination with customers' other departments.
Essential Duties and Responsibilities
Build and maintain customer loyalty by providing prompt friendly service
Support the sales team in a variety of tasks as required
Review orders for accuracy and completion
Issue production shop orders for inventory production to fulfill orders
Inform customer of shipping date and any possible delays
Notify appropriate department of order and shipping date
Verify customer information is correct and up-to-date
Check customer account for credit and outstanding payments
Assist with coordinating logistics for outside processing and purchasing
Other duties as assigned
Qualification Requirements
High School Diploma/GED equivalent
One to three years related experience
Excellent customer service skills and phone etiquette
Computer skills: MS Office, Outlook, Word, Excel and company ERP software
Organized and detail‑oriented
Flexible and responsive with a strong teamwork orientation
Strong verbal and written communication skills
Positive, can‑do attitude
Ability to work independently
Additional Experience (Plus, Not Required)
Certificate from college or technical school
Benefits and Compensation
This is a full‑time position in the competitive metal manufacturing field. Pay range may vary based on factors such as location, education, training and experience. In addition to base pay, we offer a comprehensive benefits package: tuition reimbursement; health, dental, vision and life insurance; short and long‑term disability; generous 401(k) match; paid holidays and paid time off; profit‑sharing; employee and family activities throughout the year. We also offer a lucrative sign‑on bonus for hired candidates.
Equal Opportunity Employer
Wisconsin Stamping welcomes applicants from all backgrounds. We are committed to fostering an inclusive environment. Persons with disabilities who need accommodations may contact hr@wisconsinstamping.com. Staffing agencies, head hunters, recruiters and placement agencies should not contact hiring managers by email or phone.
Application Information
Visits to https://www.wisconsinstamping.com/#gallery-3 provide more information about the company. Apply now if you are enthusiastic about this position and ready for a new challenge.
#J-18808-Ljbffr