Customer Service Representative
NVA General Practice, Rapid City, SD, United States
Customer Service Representative (CSR) – Animal Clinic of Rapid City | Full-Time or Part-Time
Be the voice and heart of exceptional veterinary care.
Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8‑doctor general practice with a 24/7 emergency hospital, we provide advanced, high‑quality medicine and serve as a trusted resource for pet owners across the region.
Our front desk team plays a critical role in shaping the client experience—from the first phone call to the moment they leave our clinic. If you thrive in a fast‑paced environment and enjoy building meaningful connections with clients and their pets, we’d love to meet you.
Why You’ll Love Working Here
Be part of a collaborative, supportive team that truly cares
Work in a dynamic environment with both general practice and emergency care
Enjoy opportunities for learning, growth, and advancement
Contribute to a culture that values positivity, professionalism, and teamwork
Who We’re Looking For
Has a passion for helping people and animals
Communicates clearly and confidently in person and on the phone
Thrives in a fast‑paced, multi‑tasking environment
Maintains a positive, professional attitude under pressure
Is detail‑oriented and highly organized
Works well both independently and as part of a team
Previous medical or veterinary reception experience is preferred, but not required—we’re happy to train the right person.
Key Responsibilities
Answer and manage a multi‑line phone system
Schedule appointments efficiently and accurately
Greet clients and patients with warmth and professionalism
Manage client check‑in and check‑out, including consent and release forms, wellness plan education and enrollment, payment collection and deposits
Coordinate communication across multiple platforms
Maintain a clean, welcoming, and organized reception area
Support the clinical team by ensuring smooth client flow and communication
What We Offer
Competitive pay + profit‑sharing bonus opportunities
Health, dental, and vision insurance
401(k) with company match
Health Savings Account (HSA)
Life insurance & Employee Assistance Program
Paid time off
Flexible scheduling (including weekends)
Generous employee discounts on veterinary services and pet food (Royal Canin & Science Diet)
A culture that encourages growth, development, and new ideas
Work Environment
Fast‑paced, engaging, and team‑oriented
Client‑focused with an emphasis on compassion and communication
A place where your role truly makes a difference every day
If you’re ready to be part of a team that delivers exceptional care and service to both pets and their people, we encourage you to apply today.
Animal Clinic of Rapid City | Where Compassion Meets Excellence
#J-18808-Ljbffr
Be the voice and heart of exceptional veterinary care.
Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8‑doctor general practice with a 24/7 emergency hospital, we provide advanced, high‑quality medicine and serve as a trusted resource for pet owners across the region.
Our front desk team plays a critical role in shaping the client experience—from the first phone call to the moment they leave our clinic. If you thrive in a fast‑paced environment and enjoy building meaningful connections with clients and their pets, we’d love to meet you.
Why You’ll Love Working Here
Be part of a collaborative, supportive team that truly cares
Work in a dynamic environment with both general practice and emergency care
Enjoy opportunities for learning, growth, and advancement
Contribute to a culture that values positivity, professionalism, and teamwork
Who We’re Looking For
Has a passion for helping people and animals
Communicates clearly and confidently in person and on the phone
Thrives in a fast‑paced, multi‑tasking environment
Maintains a positive, professional attitude under pressure
Is detail‑oriented and highly organized
Works well both independently and as part of a team
Previous medical or veterinary reception experience is preferred, but not required—we’re happy to train the right person.
Key Responsibilities
Answer and manage a multi‑line phone system
Schedule appointments efficiently and accurately
Greet clients and patients with warmth and professionalism
Manage client check‑in and check‑out, including consent and release forms, wellness plan education and enrollment, payment collection and deposits
Coordinate communication across multiple platforms
Maintain a clean, welcoming, and organized reception area
Support the clinical team by ensuring smooth client flow and communication
What We Offer
Competitive pay + profit‑sharing bonus opportunities
Health, dental, and vision insurance
401(k) with company match
Health Savings Account (HSA)
Life insurance & Employee Assistance Program
Paid time off
Flexible scheduling (including weekends)
Generous employee discounts on veterinary services and pet food (Royal Canin & Science Diet)
A culture that encourages growth, development, and new ideas
Work Environment
Fast‑paced, engaging, and team‑oriented
Client‑focused with an emphasis on compassion and communication
A place where your role truly makes a difference every day
If you’re ready to be part of a team that delivers exceptional care and service to both pets and their people, we encourage you to apply today.
Animal Clinic of Rapid City | Where Compassion Meets Excellence
#J-18808-Ljbffr