Customer Service Representative
PetVet Care Centers, Matthews, NC, United States
Care Coordinator – Emergency Department
Location : Carolina Veterinary Specialists – Matthews, NC
Schedule : Mondays, Fridays, Saturdays, and Sundays; Swing shifts
About the Role
PetVet Care Centers' Carolina Veterinary Specialists is seeking Care Coordinators to join our Emergency Team in Matthews, NC! As the first point of contact for our clients, our Care Coordinators play a vital role in creating a compassionate and professional experience for both pet owners and their beloved animals. You’ll work closely with our medical staff to ensure seamless communication, comfort, and support—especially during stressful or emergency situations.
This position involves a variety of administrative and client-facing responsibilities, helping keep our hospital running smoothly while maintaining the highest level of service and care.
Note: Emergency Care Coordinator shifts primarily include evenings, weekends, and holidays.
Why You’ll Love Working With Us
Competitive pay and growth opportunities
Uniform stipends and generous pet care discounts
An inclusive, collaborative, and supportive work environment
Who We’re Looking For
A positive, can‑do attitude and a passion for providing an exceptional client experience
Strong emotional intelligence and professionalism under pressure
Excellent written and verbal communication skills
A genuine love for pets and their families
The ability to sit, stand, bend, and kneel as needed, and lift up to 25 lbs unassisted
At least 1 year of experience in customer service, reception, or administrative work
Open to Part‑Time or Full‑Time
Mondays: 3:30pm - 7pm
Fridays: 2pm - 2am
Saturdays: 7am – 3:30pm
Sundays: 7am – 3:30pm
Experience Required
Reception, administrative, or client service: 1 year (required)
Work Location : In person
What We Offer
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range : $16—$19 USD
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin or ancestry, physical or mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Location : Carolina Veterinary Specialists – Matthews, NC
Schedule : Mondays, Fridays, Saturdays, and Sundays; Swing shifts
About the Role
PetVet Care Centers' Carolina Veterinary Specialists is seeking Care Coordinators to join our Emergency Team in Matthews, NC! As the first point of contact for our clients, our Care Coordinators play a vital role in creating a compassionate and professional experience for both pet owners and their beloved animals. You’ll work closely with our medical staff to ensure seamless communication, comfort, and support—especially during stressful or emergency situations.
This position involves a variety of administrative and client-facing responsibilities, helping keep our hospital running smoothly while maintaining the highest level of service and care.
Note: Emergency Care Coordinator shifts primarily include evenings, weekends, and holidays.
Why You’ll Love Working With Us
Competitive pay and growth opportunities
Uniform stipends and generous pet care discounts
An inclusive, collaborative, and supportive work environment
Who We’re Looking For
A positive, can‑do attitude and a passion for providing an exceptional client experience
Strong emotional intelligence and professionalism under pressure
Excellent written and verbal communication skills
A genuine love for pets and their families
The ability to sit, stand, bend, and kneel as needed, and lift up to 25 lbs unassisted
At least 1 year of experience in customer service, reception, or administrative work
Open to Part‑Time or Full‑Time
Mondays: 3:30pm - 7pm
Fridays: 2pm - 2am
Saturdays: 7am – 3:30pm
Sundays: 7am – 3:30pm
Experience Required
Reception, administrative, or client service: 1 year (required)
Work Location : In person
What We Offer
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range : $16—$19 USD
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin or ancestry, physical or mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
#J-18808-Ljbffr