Customer Experience Tech Specialist SamsungGoogle We Will Train
uBreakifix - Austin Metro, Cedar Park, TX, United States
Customer Experience & Tech Specialist (Samsung/Google) - We Will Train
Job post summary
Pay
$15.00 - $18.00 per hour
Job description
Location: Austin, TX (Cedar Park / Domain / Round Rock)
Base Pay: $15.00 - $18.00/hr
Extra Commission Potential: $250-$1,000+/month (Uncapped)
Total Earning Potential: $40K-$50K/yr
Bilingual (English/Spanish) is a plus
The Role
We are the Official Repair Service Partner for Samsung, Google, Verizon, AT&T, Dell and Asurion. We're looking for a Problem Solver to be the "Face of the House" - the first person customers see when they walk in with a broken device and a bad day. Your job is to turn any frustration they may have into relief. Prior repair experience helpful but not required - We provide full training and certification.
Why You Want This Job
Your Results = Your Raise: Transparent commission. When you recommend the right solutions (protection plans & accessories), you get paid.
Career Credentials: Earn official certifications from Samsung and Google. These stay on your resume forever.
What You'll Do
Consult (80%): Listen to the customer, diagnose the issue, recommend the right repair, accessory or protection plan
Repair (20%): Learn to fix screens, batteries, components on the latest devices. Start a technology career.
Own It: Keep the front desk organized, customers up to date, and data accurate
Who We're Looking For
The Empath: You calm frustrated customers; you don't argue with them
The Competitor: You like seeing extra money in your paycheck for hitting targets
The Detail Hawk: You don't make typos. You care about doing it right
The Team Player: You help your coworkers win, not just yourself
Requirements
Grit: Customer service is hard. We need people who stay calm under pressure.
Tech Literacy: You know your way around a smartphone, or learn very fast.
Availability: Day shifts and weekends as required. 5 day workweek.
Bilingual (English/Spanish) preferred but not required.
Job Type
Full-time
Benefits
On-the-job training
Work Location
In person
#J-18808-Ljbffr
Job post summary
Pay
$15.00 - $18.00 per hour
Job description
Location: Austin, TX (Cedar Park / Domain / Round Rock)
Base Pay: $15.00 - $18.00/hr
Extra Commission Potential: $250-$1,000+/month (Uncapped)
Total Earning Potential: $40K-$50K/yr
Bilingual (English/Spanish) is a plus
The Role
We are the Official Repair Service Partner for Samsung, Google, Verizon, AT&T, Dell and Asurion. We're looking for a Problem Solver to be the "Face of the House" - the first person customers see when they walk in with a broken device and a bad day. Your job is to turn any frustration they may have into relief. Prior repair experience helpful but not required - We provide full training and certification.
Why You Want This Job
Your Results = Your Raise: Transparent commission. When you recommend the right solutions (protection plans & accessories), you get paid.
Career Credentials: Earn official certifications from Samsung and Google. These stay on your resume forever.
What You'll Do
Consult (80%): Listen to the customer, diagnose the issue, recommend the right repair, accessory or protection plan
Repair (20%): Learn to fix screens, batteries, components on the latest devices. Start a technology career.
Own It: Keep the front desk organized, customers up to date, and data accurate
Who We're Looking For
The Empath: You calm frustrated customers; you don't argue with them
The Competitor: You like seeing extra money in your paycheck for hitting targets
The Detail Hawk: You don't make typos. You care about doing it right
The Team Player: You help your coworkers win, not just yourself
Requirements
Grit: Customer service is hard. We need people who stay calm under pressure.
Tech Literacy: You know your way around a smartphone, or learn very fast.
Availability: Day shifts and weekends as required. 5 day workweek.
Bilingual (English/Spanish) preferred but not required.
Job Type
Full-time
Benefits
On-the-job training
Work Location
In person
#J-18808-Ljbffr