System Administrator
Belay Technologies, Baltimore, MD, United States
Role Overview
Belay Technologies is seeking a Systems Administrator for our intel team. In this role you will be part of the Multi‑Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities.
Responsibilities
Perform basic troubleshooting for RSA Token requests.
Gather information regarding RSA Token problems for escalation to the next level.
Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
Read, write, and maintain standard operating procedures and technical documentation.
Produce and/or contribute to IT knowledge articles.
Provide metrics on the distribution process and transfer related data to source systems for follow‑on processing.
Qualifications
TS/SCI Clearance with polygraph.
Three (3) years of experience are required.
Bachelor's degree in a technical discipline from an accredited college or university is required, or 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years' experience.
Desired Skills
Expertise with Windows Operating Systems.
Understanding of computer security principles.
Ability to work in a customer service‑oriented environment in a professional manner.
Ability to work independently to triage issues and prioritize tasks.
Strong organizational and management skills, including the ability to multitask.
Ability to work with minimum supervision and meet task deadlines.
Experience with scripting using various scripting languages.
Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks.
Ability to adhere to established processes and procedures and update SOPs as required.
Perks and Benefits
8 weeks paid leave – 4 weeks of personal leave, 3 “Yay!” days, a birthday day off, 11 paid holidays, and optional leave up to 6 days through Belay's volunteer program.
10% matching in 401(k) contributions vested on day one.
$5,000 annual training/tuition stipend.
Student Loan Repayment Program.
100% company‑funded Health Savings Account (HSA).
Comprehensive medical coverage (no coinsurance). Affordable dental coverage, including orthodontia.
Up to $420,000 in life insurance, premiums 100% company‑funded.
Amazon Prime membership, gym reimbursement, monthly lunches, games, and prizes.
Pet adoption program, generous referral bonus, fun events, and more.
Salary Range: $114,000 to $164,000
Belay Technologies is a certified Service‑Disabled Veteran‑Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers, and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
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Belay Technologies is seeking a Systems Administrator for our intel team. In this role you will be part of the Multi‑Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities.
Responsibilities
Perform basic troubleshooting for RSA Token requests.
Gather information regarding RSA Token problems for escalation to the next level.
Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
Read, write, and maintain standard operating procedures and technical documentation.
Produce and/or contribute to IT knowledge articles.
Provide metrics on the distribution process and transfer related data to source systems for follow‑on processing.
Qualifications
TS/SCI Clearance with polygraph.
Three (3) years of experience are required.
Bachelor's degree in a technical discipline from an accredited college or university is required, or 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years' experience.
Desired Skills
Expertise with Windows Operating Systems.
Understanding of computer security principles.
Ability to work in a customer service‑oriented environment in a professional manner.
Ability to work independently to triage issues and prioritize tasks.
Strong organizational and management skills, including the ability to multitask.
Ability to work with minimum supervision and meet task deadlines.
Experience with scripting using various scripting languages.
Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks.
Ability to adhere to established processes and procedures and update SOPs as required.
Perks and Benefits
8 weeks paid leave – 4 weeks of personal leave, 3 “Yay!” days, a birthday day off, 11 paid holidays, and optional leave up to 6 days through Belay's volunteer program.
10% matching in 401(k) contributions vested on day one.
$5,000 annual training/tuition stipend.
Student Loan Repayment Program.
100% company‑funded Health Savings Account (HSA).
Comprehensive medical coverage (no coinsurance). Affordable dental coverage, including orthodontia.
Up to $420,000 in life insurance, premiums 100% company‑funded.
Amazon Prime membership, gym reimbursement, monthly lunches, games, and prizes.
Pet adoption program, generous referral bonus, fun events, and more.
Salary Range: $114,000 to $164,000
Belay Technologies is a certified Service‑Disabled Veteran‑Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers, and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
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