Customer Experience - Call Center
Nassau Candy Distributors, Inc., Hicksville, NY, United States
Customer Experience Representative
Location: On-site – Hicksville, NY
Schedule: Full-time | Monday–Friday
Department: Customer Service
About The Role
We are seeking a highly articulate and energetic
Customer Experience Representative
to join our team on-site in Hicksville. This individual will be responsible for providing outstanding customer support via phone and email and will serve as a key point of contact to ensure client satisfaction.
Key Responsibilities
Manage a high volume of customer communications (calls and emails)
Provide accurate, timely, and creative solutions to customer inquiries
Resolve order and delivery issues by working cross-functionally with internal teams
Build strong customer relationships with a service-first mindset
Maintain up-to-date knowledge of our extensive product offerings
Document all interactions and updates accurately in internal systems
What You Bring
2+ years of experience in customer service or call center support, preferably in a distribution or manufacturing environment
Strong verbal and written communication skills
Proficiency in Microsoft Excel and general PC usage
Problem-solving mindset with the ability to think on your feet
Comfortable working both independently and in a team environment
Experience with confections, foodservice, or large product catalogs a plus
Why Join Nassau Candy
Competitive Salary & Annual Performance Reviews
Paid Vacation, PTO & Holidays
Medical, Dental, Vision, AFLAC & Pet Insurance
Employee Discounts
Collaborative, Business-Casual Culture
Nassau Candy is an Equal Opportunity Employer.
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Location: On-site – Hicksville, NY
Schedule: Full-time | Monday–Friday
Department: Customer Service
About The Role
We are seeking a highly articulate and energetic
Customer Experience Representative
to join our team on-site in Hicksville. This individual will be responsible for providing outstanding customer support via phone and email and will serve as a key point of contact to ensure client satisfaction.
Key Responsibilities
Manage a high volume of customer communications (calls and emails)
Provide accurate, timely, and creative solutions to customer inquiries
Resolve order and delivery issues by working cross-functionally with internal teams
Build strong customer relationships with a service-first mindset
Maintain up-to-date knowledge of our extensive product offerings
Document all interactions and updates accurately in internal systems
What You Bring
2+ years of experience in customer service or call center support, preferably in a distribution or manufacturing environment
Strong verbal and written communication skills
Proficiency in Microsoft Excel and general PC usage
Problem-solving mindset with the ability to think on your feet
Comfortable working both independently and in a team environment
Experience with confections, foodservice, or large product catalogs a plus
Why Join Nassau Candy
Competitive Salary & Annual Performance Reviews
Paid Vacation, PTO & Holidays
Medical, Dental, Vision, AFLAC & Pet Insurance
Employee Discounts
Collaborative, Business-Casual Culture
Nassau Candy is an Equal Opportunity Employer.
#J-18808-Ljbffr