Digital Operations Coordinator 2327
Pivotal Talent Search, New York, NY, United States
Position Summary
This role supports daily e-commerce site operations for a large retail organization, with a focus on maintaining product content, site functionality, and promotional execution. The Digital Operations Coordinator plays a key role in ensuring the website is accurate, functional, and optimized for the customer experience.
The position requires someone who is adaptable, detail-oriented, and able to manage multiple priorities in a fast‑paced environment. Success in this role depends on strong communication, organization, and the ability to evaluate and prioritize requests using data and business needs.
Key Duties
Maintain product detail pages to ensure accuracy, completeness, and readiness for customer viewing
Monitor and perform ongoing quality assurance across site categories to ensure proper functionality
Execute and validate on‑site promotions, including testing prior to launch
Manage product catalog operations, including publishing, categorization, navigation structure, and hierarchy
Identify site issues and ensure they are resolved prior to customer impact, following through until completion
Use various platforms such as content management systems and analytics tools to support daily operations
Collaborate with cross‑functional teams including merchandising, content, creative, UX, planning, and technical groups
Support reporting efforts related to weekly and monthly site activations
Track and support performance metrics including conversion, add‑to‑cart activity, and sales results
Prioritize tasks and projects based on data insights and performance metrics
Required Background
Bachelor’s degree or equivalent experience
Experience working within a team‑based or professional environment
Strong written and verbal communication skills across teams and departments
Ability to manage multiple tasks, stay organized, and work independently in a fast‑moving environment
High attention to detail with a strong focus on accuracy
Demonstrated ability to prioritize workload effectively
Comfortable working with technical systems and troubleshooting website‑related issues
Strong computer skills and familiarity with online tools and platforms
Interest in retail and e‑commerce environments
Understanding of customer experience and visual presentation within a retail setting
Self‑motivated with a proactive approach to problem solving
Preferred Experience
Experience with web‑based product, catalog, or content management systems
Familiarity with global e‑commerce environments and site structures
Ability to troubleshoot website functionality and respond to technical questions
Interest in using data and analytics to inform decision‑making
Compensation
The hourly pay range for this position is $26.44 to $31.25. Final compensation will depend on experience, skills, and alignment with internal benchmarks and market data. This role is part of a broader total rewards package.
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This role supports daily e-commerce site operations for a large retail organization, with a focus on maintaining product content, site functionality, and promotional execution. The Digital Operations Coordinator plays a key role in ensuring the website is accurate, functional, and optimized for the customer experience.
The position requires someone who is adaptable, detail-oriented, and able to manage multiple priorities in a fast‑paced environment. Success in this role depends on strong communication, organization, and the ability to evaluate and prioritize requests using data and business needs.
Key Duties
Maintain product detail pages to ensure accuracy, completeness, and readiness for customer viewing
Monitor and perform ongoing quality assurance across site categories to ensure proper functionality
Execute and validate on‑site promotions, including testing prior to launch
Manage product catalog operations, including publishing, categorization, navigation structure, and hierarchy
Identify site issues and ensure they are resolved prior to customer impact, following through until completion
Use various platforms such as content management systems and analytics tools to support daily operations
Collaborate with cross‑functional teams including merchandising, content, creative, UX, planning, and technical groups
Support reporting efforts related to weekly and monthly site activations
Track and support performance metrics including conversion, add‑to‑cart activity, and sales results
Prioritize tasks and projects based on data insights and performance metrics
Required Background
Bachelor’s degree or equivalent experience
Experience working within a team‑based or professional environment
Strong written and verbal communication skills across teams and departments
Ability to manage multiple tasks, stay organized, and work independently in a fast‑moving environment
High attention to detail with a strong focus on accuracy
Demonstrated ability to prioritize workload effectively
Comfortable working with technical systems and troubleshooting website‑related issues
Strong computer skills and familiarity with online tools and platforms
Interest in retail and e‑commerce environments
Understanding of customer experience and visual presentation within a retail setting
Self‑motivated with a proactive approach to problem solving
Preferred Experience
Experience with web‑based product, catalog, or content management systems
Familiarity with global e‑commerce environments and site structures
Ability to troubleshoot website functionality and respond to technical questions
Interest in using data and analytics to inform decision‑making
Compensation
The hourly pay range for this position is $26.44 to $31.25. Final compensation will depend on experience, skills, and alignment with internal benchmarks and market data. This role is part of a broader total rewards package.
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