IT Support Specialist L2
Milestone Technologies, Inc., Casa Grande, AZ, United States
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes (digital transformation, innovation, operational agility). The company focuses on building an employee‑first, performance‑based culture and has supported enterprise clients for over 25 years. They specialize in Application Services, Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation and ServiceNow.
Job Overview
Functioning as part of a Walk‑Up Concierge support team, the L2 IT Support Specialist will serve as the first point of contact delivering day‑to‑day technical support for laptops, iPads, mobile devices and network connectivity. The role will own request and incident resolution, ticket tracking, initial triage, prioritization and escalations. Customers primarily use Mac OS, Windows, Chrome OS, with a growing Linux environment.
How You Will Make An Impact
Answer questions and provide support for employees in person at our offices and online (via email, Slack and tickets)
Image Mac, Windows, and Linux computers and configure them for employees
Work with various IT departments and the IT Support team to be the office point person for troubleshooting network connectivity, testing AV equipment, and handling inventory
Offer ideas to streamline processes and improve existing programs
Take on projects that impact the employee experience
Perform small project‑based work to improve IT and systems
Train other employees on new applications, hardware and more
What You Will Need To Succeed
HS Diploma or GED
2+ years of related IT experience
Experience troubleshooting Chrome OS
Exceptional verbal and written communication skills with an emphasis on being clear, concise and friendly
Empathy and passion for the customer experience
History of expanding knowledge via technical training (self‑taught or formal) and certification
Drive to assist customers and solve their technical problems
History of providing great customer service
Experience with MacOS, Chrome and Windows
Problem‑solving and intuitive troubleshooting skills
Understanding of connecting computers to networks, especially over Wi‑Fi
Human‑centric approach to work, serving as a resource for employees
Availability for regular weekend coverage (optional)
Compensation
Exact compensation and offers of employment are contingent on job‑related knowledge, skills, experience, licenses or certifications, and location.
Equal Employment Opportunity
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
Commitment to Diversity & Inclusion
Milestone strives to create a workplace that reflects the communities we serve and work with, where everyone feels empowered to bring their authentic selves to work and where diversity, equity and belonging are championed.
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Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes (digital transformation, innovation, operational agility). The company focuses on building an employee‑first, performance‑based culture and has supported enterprise clients for over 25 years. They specialize in Application Services, Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation and ServiceNow.
Job Overview
Functioning as part of a Walk‑Up Concierge support team, the L2 IT Support Specialist will serve as the first point of contact delivering day‑to‑day technical support for laptops, iPads, mobile devices and network connectivity. The role will own request and incident resolution, ticket tracking, initial triage, prioritization and escalations. Customers primarily use Mac OS, Windows, Chrome OS, with a growing Linux environment.
How You Will Make An Impact
Answer questions and provide support for employees in person at our offices and online (via email, Slack and tickets)
Image Mac, Windows, and Linux computers and configure them for employees
Work with various IT departments and the IT Support team to be the office point person for troubleshooting network connectivity, testing AV equipment, and handling inventory
Offer ideas to streamline processes and improve existing programs
Take on projects that impact the employee experience
Perform small project‑based work to improve IT and systems
Train other employees on new applications, hardware and more
What You Will Need To Succeed
HS Diploma or GED
2+ years of related IT experience
Experience troubleshooting Chrome OS
Exceptional verbal and written communication skills with an emphasis on being clear, concise and friendly
Empathy and passion for the customer experience
History of expanding knowledge via technical training (self‑taught or formal) and certification
Drive to assist customers and solve their technical problems
History of providing great customer service
Experience with MacOS, Chrome and Windows
Problem‑solving and intuitive troubleshooting skills
Understanding of connecting computers to networks, especially over Wi‑Fi
Human‑centric approach to work, serving as a resource for employees
Availability for regular weekend coverage (optional)
Compensation
Exact compensation and offers of employment are contingent on job‑related knowledge, skills, experience, licenses or certifications, and location.
Equal Employment Opportunity
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
Commitment to Diversity & Inclusion
Milestone strives to create a workplace that reflects the communities we serve and work with, where everyone feels empowered to bring their authentic selves to work and where diversity, equity and belonging are championed.
#J-18808-Ljbffr