Specialist 1, Technical Product Sales Support
Comcast, New Bedford, PA, United States
Job Summary
This position delivers technical knowledge and assistance to customers and internal teams for effective use of technical products. The Technical Product Sales Support Specialist 1 acts as a connection between sales, engineering, and customers to resolve technical questions, addressing concerns, resolving problems, and enhancing product performance to align with business objectives and customer satisfaction targets.
Responsibilities
Providing technical guidance to sales teams and customers during the product selection and implementation process.
Assisting in troubleshooting and resolving technical issues related to product performance or application.
Preparing and delivering technical presentations and product demonstrations to internal teams and customers.
Collaborating with engineering teams to address product-related inquiries and improve customer outcomes.
Maintaining accurate documentation of customer interactions, technical solutions, and product updates.
Supporting the development of training materials and resources for internal teams and customers.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Skills
Customer Experience (CX)
Collaborating
Teamwork
Salary
Pay Range: This job can be performed in Massachusetts with a Pay Range of $26.42 - $43.40. Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience.
Education
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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This position delivers technical knowledge and assistance to customers and internal teams for effective use of technical products. The Technical Product Sales Support Specialist 1 acts as a connection between sales, engineering, and customers to resolve technical questions, addressing concerns, resolving problems, and enhancing product performance to align with business objectives and customer satisfaction targets.
Responsibilities
Providing technical guidance to sales teams and customers during the product selection and implementation process.
Assisting in troubleshooting and resolving technical issues related to product performance or application.
Preparing and delivering technical presentations and product demonstrations to internal teams and customers.
Collaborating with engineering teams to address product-related inquiries and improve customer outcomes.
Maintaining accurate documentation of customer interactions, technical solutions, and product updates.
Supporting the development of training materials and resources for internal teams and customers.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Skills
Customer Experience (CX)
Collaborating
Teamwork
Salary
Pay Range: This job can be performed in Massachusetts with a Pay Range of $26.42 - $43.40. Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience.
Education
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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