Kitchen & Bath Showroom Coordinator
Daikin Comfort, Grand Rapids, MI, United States
Position Summary
Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors. As a company, we continuously strive to improve living environments through products and services that benefit our customers’ lives working with dealers, builders, contractors, designers, and architects. The Showroom Coordinator serves as a key operational leader within the showroom, bridging customer service with administrative and accounting functions.
Position Responsibilities
Lead showroom operations with a professional and welcoming approach
Oversee lead and permit tracking systems and ensure timely updates
Manage Williams and showroom accounting processes with accuracy
Supervise point-of-sale procedures and petty cash reconciliation
Coordinate literature and sample ordering across vendors and locations
Approve vendor invoices and ensure discount deadlines are met
Maintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfers
Participate in and contribute to Coordinator-level conference calls
Train and support CSR team members on systems and procedures
Identify process improvements and collaborate with management to implement changes
Ensure showroom cleanliness and presentation standards are upheld
Perform additional projects and duties to support evolving business needs
Knowledge & Skills
Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling)
Experience with ERP systems (e.g., Williams) and CRM platforms
Strong understanding of purchase order lifecycle, RMAs, debit memos, and vendor invoicing
Ability to train and mentor junior staff in operational procedures
Skilled in reconciling petty cash and managing showroom accounting processes
Excellent time management and prioritization skills
Strong written communication for vendor correspondence and internal reporting
Ability to identify process inefficiencies and recommend improvements
Experience coordinating literature and sample orders across multiple vendors
Comfortable participating in cross-functional meetings and conference calls
Experience in kitchen & bath or home improvement industry preferred
Experience
Customer service or showroom operations experience desired
Experience in kitchen & bath or home improvement industry preferred
People Management
No
Physical Requirements / Work Environment
Must be able to sit and operate a computer and phone for extended periods of time
Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors. As a company, we continuously strive to improve living environments through products and services that benefit our customers’ lives working with dealers, builders, contractors, designers, and architects. The Showroom Coordinator serves as a key operational leader within the showroom, bridging customer service with administrative and accounting functions.
Position Responsibilities
Lead showroom operations with a professional and welcoming approach
Oversee lead and permit tracking systems and ensure timely updates
Manage Williams and showroom accounting processes with accuracy
Supervise point-of-sale procedures and petty cash reconciliation
Coordinate literature and sample ordering across vendors and locations
Approve vendor invoices and ensure discount deadlines are met
Maintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfers
Participate in and contribute to Coordinator-level conference calls
Train and support CSR team members on systems and procedures
Identify process improvements and collaborate with management to implement changes
Ensure showroom cleanliness and presentation standards are upheld
Perform additional projects and duties to support evolving business needs
Knowledge & Skills
Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling)
Experience with ERP systems (e.g., Williams) and CRM platforms
Strong understanding of purchase order lifecycle, RMAs, debit memos, and vendor invoicing
Ability to train and mentor junior staff in operational procedures
Skilled in reconciling petty cash and managing showroom accounting processes
Excellent time management and prioritization skills
Strong written communication for vendor correspondence and internal reporting
Ability to identify process inefficiencies and recommend improvements
Experience coordinating literature and sample orders across multiple vendors
Comfortable participating in cross-functional meetings and conference calls
Experience in kitchen & bath or home improvement industry preferred
Experience
Customer service or showroom operations experience desired
Experience in kitchen & bath or home improvement industry preferred
People Management
No
Physical Requirements / Work Environment
Must be able to sit and operate a computer and phone for extended periods of time
Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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