Front Desk Associate
EyeSouth Partners, Webster, TX, United States
Front Desk Associate
Provides exceptional patient service, both in person and over the phone. Interacts with patients and their representatives to obtain accurate demographic, financial and insurance information required for billing and collecting patient accounts. Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. Answers multiple phone lines, schedules appointments, assists in processing medical record requests, enters patient demographic and insurance information, and accepts patient payments.
Responsibilities
Displays high level of professionalism and gives superb customer service.
Obtains and reviews patient demographic and insurance information for accuracy.
Verifies insurance and collects copays, co‑insurance, and outstanding balances.
Ensures all patient intake forms are signed and complete.
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.
Schedules appointments.
Processes medical record requests per policies and procedures.
Coordinates with Clinical Staff to ensure optimal patient experience.
Education
High School Diploma or Equivalent Certificate.
Required Skills
Minimum 2 years of experience in a medical office/health care setting.
Minimum 2 years of health care insurance experience.
Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
Strong desire to assist others and provide excellent customer service.
Must be highly dependable and organized.
Outstanding interpersonal skills.
An impeccably clean, polished, professional image.
The ability to learn quickly, retain training, problem‑solve and think independently.
Preferred Skills
Understanding of medical terminology.
Benefits
Medical.
Dental.
Vision.
401k with match.
HSA/FSA.
Telemedicine.
Generous PTO Package.
Additional Benefits (FREE)
Employee Discounts and Perks.
Employee Assistance Program.
Group Life/AD&D.
Short Term Disability Insurance.
Long Term Disability Insurance.
Equal Opportunity Employment
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Provides exceptional patient service, both in person and over the phone. Interacts with patients and their representatives to obtain accurate demographic, financial and insurance information required for billing and collecting patient accounts. Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. Answers multiple phone lines, schedules appointments, assists in processing medical record requests, enters patient demographic and insurance information, and accepts patient payments.
Responsibilities
Displays high level of professionalism and gives superb customer service.
Obtains and reviews patient demographic and insurance information for accuracy.
Verifies insurance and collects copays, co‑insurance, and outstanding balances.
Ensures all patient intake forms are signed and complete.
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.
Schedules appointments.
Processes medical record requests per policies and procedures.
Coordinates with Clinical Staff to ensure optimal patient experience.
Education
High School Diploma or Equivalent Certificate.
Required Skills
Minimum 2 years of experience in a medical office/health care setting.
Minimum 2 years of health care insurance experience.
Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
Strong desire to assist others and provide excellent customer service.
Must be highly dependable and organized.
Outstanding interpersonal skills.
An impeccably clean, polished, professional image.
The ability to learn quickly, retain training, problem‑solve and think independently.
Preferred Skills
Understanding of medical terminology.
Benefits
Medical.
Dental.
Vision.
401k with match.
HSA/FSA.
Telemedicine.
Generous PTO Package.
Additional Benefits (FREE)
Employee Discounts and Perks.
Employee Assistance Program.
Group Life/AD&D.
Short Term Disability Insurance.
Long Term Disability Insurance.
Equal Opportunity Employment
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr